Better Results at Debt Collection with Call Center Studio
Use Case Debt management Industry Finance Solution CRM Integration and Dialers Better Results at Debt Collection with Call Center Studio For law firms, communication with customers is crucial to their business because of the sensitivity of the issues discussed. Learn more about how Call Center Studio collaborated with a law firm to build the safest, […]
Multinational Chain of Fast Food Restaurants
Use Case Fast-food Industry Food Solution Voicebot via Dialogflow Multinational Chain of Fast Food Restaurants Leader in the multi-chain fast-food industry, with a goal to take and deliver orders faster than the competition, even when the order volume is at the peak. wanted to ensure problem-free food deliveries and continued consumer satisfaction. They asked for […]
The World’s Third Biggest University
Use Case Student enrolment Industry Education Solution Interactive Chat response (ICR) The World’s Third Biggest University A prestigious university known for its high capacity for enrollment outsourced their call center services. During high demand periods such as registration, exam & enrollment periods, the university failed to provide adequate service for students. Call Center Studio exceeded […]
Regional Leader In The e-Commerce Industry
Use Case Black Friday Industry Retail Solution Chatbot with Google Dialogflow Regional Leader in the e-commerce Industry A leader in e-commerce industry was challenged to manage their traffic during Black Friday. Despite expanding their call center team, they were stuggling to handle all the customer inquiries due to sudden increase in shoping volume. As a […]
Multinational Flower Delivery Portal
Use Case E-commerce Industry Retail Solution IVR payment Multinational Flower Delivery Portal A leader in flower delivery services, which is operating actively in several countries, needed a global number masking solution to be deployed in these countries. An effective solution from Call Center Studio was offered, and implemented in all those countries in 3 days, […]
Fashion e-Commerce Portal
Use Case E-commerce Industry Fashion Solution Text-To-Speech IVR Fashion e-Commerce Portal The customer was concerned about the budget needed to increase their Service Levels, as more agents were required to face the intense traffic on the call center consisting of various requests. Call Center Studio eliminated these issues, advised the customer of an integrated self-service […]
Major Home and Appliances
Use Case Customer engagement Industry Electronics Solution AI-enabled self-service IVR Major Home Appliances A multinational home and professional appliances manufacturing company had an incoming traffic of requests on installation. Without any need of a development on their existing system, Call Center Studio increased their cost efficiency vastly, using SR (Speech Recognition) and TTS (Text-to-Speech) technology. […]
eBay Subsidiary – Cloud Migration & Salesforce Integration – Full Case Study
Use Case On-prem to cloud Industry e-commerce Solution Cloud migration Cloud Migration & Salesforce Integration – Full Case Study The client used an on-premise product of Avaya. The unresponsiveness of the vendor and the partner network, coupled with the out-of-date call center system, caused many problems. Call Center Studio offered consultancy and know-how by implementing […]
eBay Subsidiary – Cloud Migration & Salesforce Integration – One Page Summary
Use Case On-prem to cloud Industry e-commerce Solution Cloud migration eBay Subsidiary – Cloud Migration & Salesforce Integration The client used an on-premise product of Avaya. The unresponsiveness of the vendor and the partner network, coupled with the out-of-date call center system, caused many problems. Call Center Studio offered consultancy and know-how by implementing self-service […]
Outsourcing During COVID-19 With Call Center Studio
Use Case Contact Center Migration Industry Outsourcing Solution Migration with remote work Outsourcing During Covid-19 With Call Center Studio The call center outsourcing industry is a challenging and volatile one. BPO companies operating in such a context need a call center solution that fits their unique needs & demands. Call Center Studio has helped alleviate […]
24x Better Sales Performance At Volvo
Use Case Call tracking Industry Automobile Solution Autotrack 24x Better Sales Performance at Volvo with Call Center Studio Did you know that it takes on average only 1 hour for a potential automobile buyer to go cold? In a digital world, prospects reach companies centrally through their website, forms, emails, but the automative world depends […]