Use Case

E-commerce

Industry

Retail

Solution

IVR payment

Multinational Flower Delivery Portal

A leader in flower delivery services, which is operating actively in several countries, needed a global number masking solution to be deployed in these countries. An effective solution from Call Center Studio was offered, and implemented in all those countries in 3 days, saving time and money significantly.

90% self-service operation

Customers make payments without the need for agent interaction

6 mins/call AHT saved by agents

Business keeps brand support costs at a minimum

97% error-free implementation

The business recorded 0 errors with customers

Easing the process of customer journey and engagement is an essential part of a contact center operation. A flower delivery portal operating in 7 countries (France, Italy, Mexico, Spain, Turkey, USA, and Australia) needed to process payments across all regions faster and keep customer data concealed from listed vendors. Call Center Studio built a custom solution to optimize operations.

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