Home | Success Stories | Multinational Flower Delivery Portal

Use Case

E-commerce

Industry

Retail

Solution

IVR payment

Multinational Flower Delivery Portal

A leader in flower delivery services, which is operating actively in several countries, needed a global number masking solution to be deployed in these countries. An effective solution from Call Center Studio was offered, and implemented in all those countries in 3 days, saving time and money significantly.

90% self-service operation

Customers make payments without the need for agent interaction

6 mins/call AHT saved by agents

Business keeps brand support costs at a minimum

97% error-free implementation

The business recorded 0 errors with customers

Easing the process of customer journey and engagement is an essential part of a contact center operation. A flower delivery portal operating in 7 countries (France, Italy, Mexico, Spain, Turkey, USA, and Australia) needed to process payments across all regions faster and keep customer data concealed from listed vendors. Call Center Studio built a custom solution to optimize operations.

See other Success Stories

Success Story

24x Better Sales Performance at Volvo with Call Center Studio

One Color White SVG Call Center Studio

Success Story

Outsourcing During Covid-19 With Call Center Studio

One Color White SVG Call Center Studio

Full Case Study

Cloud Migration & Salesforce Integration

One Color White SVG Call Center Studio

Call Center Studio is the right address for fast solutions and process integrations! Their unmatched support & consultation helped us get the latest technologies and strategies for a call center.
bs 180x180 1 Call Center Studio

Decathlon

Customer Service Supervisor

Call Center Studio’s innovative and solution-oriented approach, technology, and experienced team are the basis of our successful projects. This adaptation & dynamism makes our work very comfortable.
cc 180x180 1 Call Center Studio

eBay

R&D Manager

Call Center Studio showed us what a true partnership means during the pandemic. Their proactive, friendly, and customer-oriented approach helped us navigate these unprecedented times.
au 180x180 1 Call Center Studio

Webhelp

Account Director