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Call center best practices for 2022

5 Best Practices for Better Agent Experience in 2022

It goes without saying that agents are the backbone of every contact center operation—driving more sales, meeting customer expectations, increasing customer satisfaction and loyalty, and, overall, representing your brand. But, all these aspects are directly related to one thing that

How to reduce turnover rate in contact centers

5 Reasons for Call Center Turnover and What to Do About It?

This article is a guide to help all the call center operation managers and team leaders out there suffering from high contact center turnover rates. It’s a handbook on reducing agent turnover and attrition. It’s topped with tips on how