Use your existing call data to find the right flows for a Voice AI Bot, test any Voice AI provider with confidence, and see the impact in weeks — not quarters.
Illustrative IVR analysis
Advisor reads your IVR, works out the share of every flow, and recommends the node the bot should sit on.
It finds the best bot placement in your own flow from your own data; volume and handling time come straight from your queue reports.
Book a DemoIncoming call
100%
Billing
36%
Order status
28%
Shipment tracking
18%
Shipment tracking flow
Appointments
21%
Other
15%
Percentages are illustrative.
AI Connector layers
There are nine more layers under the bot.
You decide which bot vendor to work with; the telecom, scale, routing and handoff underneath it come ready.
You don't have to change your current contact center operation; the bot is added on top of what is already running.
You don't have to change your current contact center operation; the bot is added on top of what is already running.
CX Quality scores every call against your own criteria, and puts the reason behind the score and that agent's next coaching step on the same screen.
Book a DemoOut of every 100 calls
“this is the last time I'm calling”
Your quality score is calculated from the highlighted squares alone. For the other 97 calls, nobody knows which criterion was missed.
How we start
Discovery runs on your own data and needs no installation. The output isn't a canned example — it's your operation's numbers.
01
A single analysis runs on your existing data. Output: a flow map, the top three flows and a one-page business case.
02
The bot goes live on your single most valuable flow. The configuration comes from Advisor and is measured on real traffic for 30 days.
03
You look at the numbers and raise the bot's share step by step — using resolution rate, handoff reason and repeat-call data.
01
A single analysis runs on your existing data. Output: a flow map, the top three flows and a one-page business case.
02
The bot goes live on your single most valuable flow. The configuration comes from Advisor and is measured on real traffic for 30 days.
03
You look at the numbers and raise the bot's share step by step — using resolution rate, handoff reason and repeat-call data.
65+
countries served
700+
global brands
30,000+
active agents
Demo request
In a 45-minute technical session we go through your current IVR and your call volume.