Multinational Chain of
Fast Food Restaurants

Leader in the multi-chain fast-food industry, with a goal to take and deliver orders faster than the competition, even when the order volume is at the peak. wanted to ensure problem-free food deliveries and continued consumer satisfaction. They asked for an AI solution with machine learning capabilities that can support phone orders, and Call Center Studio delivered.

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50% orders handled by Dialogflow AI

Webchat defined faqs and answers considerably reduced inbound calls.

76% increase in service level

Customers are satisfied with the level of service from the voicebot

60% increase in service capacity

Contact center handles more requests from customers using the voicebot

Use Case

Fast-food

Industry

Food

Solution

Voicebot via Dialogflow

Multi-chain fast-food industry leader had the goal of taking orders and delivering to customers faster than the competition, irrespective of the order volume. To ensure problem-free food deliveries and continued consumer satisfaction, the client asked for an AI solution with machine learning capabilities and the ability to predict possible consumer interactions and respond accordingly. Call Center Studio took on the challenge, increasing service level.

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Customer Service Supervisor

Call Center Studio’s innovative and solution-oriented approach, technology, and experienced team are the basis of our successful projects. This adaptation & dynamism makes our work very comfortable.

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Call Center Studio showed us what a true partnership means during the pandemic. Their proactive, friendly, and customer-oriented approach helped us navigate these unprecedented times.

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