24x Better Sales Performance at
Volvo with Call Center Studio

Did you know that it takes on average only 1 hour for a potential automobile buyer to go cold? In a digital world, prospects reach companies centrally through their website, forms, emails, but the automative world depends on local dealers who can showcase the products physically to its customers.

Learn more about how Volvo and Call Center Studio came together to build the most efficient sales lead tracking solution in the most challenging automative industry.

28.6 hours saved

Before reaching out to a lead, the time interval dropped from 29 hours 53 mins to 1 hour 15 mins.

71% of leads contacted

Autotrack increased the efficiency of sales agents

13% increase in the number of contacted leads

Sales agents reached more leads after Autotrack implementation

Use Case

Call tracking

Industry

Automobile

Solution

Autotrack (a trademark lead tracking system)

One of the world's renowned automotive manufacturers, Volvo, had challenges with its existing sales flow which was flawed. Volvo contact center operation had bad lead quality due to call distribution and tracking of potential buyers. The client was losing leads until the decision to switch things up by partnering with Call Center Studio.

See other Success Stories

Success Story

24x Better Sales Performance at Volvo with Call Center Studio

Success Story

Outsourcing During Covid-19 With Call Center Studio

Full Case Study

Cloud Migration & Salesforce Integration

Call Center Studio is the right address for fast solutions and process integrations! Their unmatched support & consultation helped us get the latest technologies and strategies for a call center.

Decathlon

Customer Service Supervisor

Call Center Studio’s innovative and solution-oriented approach, technology, and experienced team are the basis of our successful projects. This adaptation & dynamism makes our work very comfortable.

eBay

R&D Manager

Call Center Studio showed us what a true partnership means during the pandemic. Their proactive, friendly, and customer-oriented approach helped us navigate these unprecedented times.

Webhelp

Account Director

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