Use Case

Call tracking

Industry

Automobile

Solution

Autotrack

24x Better Sales Performance at
Volvo with Call Center Studio

Did you know that it takes on average only 1 hour for a potential automobile buyer to go cold? In a digital world, prospects reach companies centrally through their website, forms, emails, but the automative world depends on local dealers who can showcase the products physically to its customers.

Learn more about how Volvo and Call Center Studio came together to build the most efficient sales lead tracking solution in the most challenging automative industry.

28.6 hours saved

Before reaching out to a lead, the time interval dropped from 29 hours 53 mins to 1 hour 15 mins.

71% of leads contacted

Autotrack increased the efficiency of sales agents

13% increase in the number of contacted leads

Sales agents reached more leads after Autotrack implementation

One of the world's renowned automotive manufacturers, Volvo, had challenges with its existing sales flow which was flawed. Volvo contact center operation had bad lead quality due to call distribution and tracking of potential buyers. The client was losing leads until the decision to switch things up by partnering with Call Center Studio.

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