You can integrate your contact center system with numerous third party software can be easily integrated to your CRM software with open APIs.
You can easily track and improve your monitoring, evaluation and agent performance processes.
You can create tailored reports that provide insights into the performance of the call center operations with Google Data Studio.
The full set of intermediary metrics are available in a dashboard which gives supervisors and agents a real-time view of their performance.
Call Center Studio enables you to have a cloud contact center with no other investment other than a computer connected to the internet and a headset. Call Center Studio further carries this ease of access to the software itself which you will be using daily.
No matter what industry or sector your business is based in, our smart inbound call center features will give you an advantage.
Ecommerce business owners love our agentless cargo tracking and order status tracking through the IVR. With personalized customer service announcements for different buyer segments, you can make your customers feel special every time they contact you.
BPO business owners enjoy how easy it is to manage multiple companies in a single operations. Assign agents to different accounts, while managing multi-location operations and inbound call flows.