With the services provided in government or private channels, the energy sector appeals to a vast audience.
"Ensuring that millions of people reach services in different regions and executing these large operations can be predicted and easily managed thanks to Call Center Studio."
Wide customer portfolios and management are among the greatest requirements to manage operations by meeting the security needs required in large public spaces.
An electricity distribution company receives thousands of calls simultaneously due to an outage in its area. He needs to manage each call and resolve it quickly. , you need all your customer data in one place. Call Center Studio connects the dots between data from your CRM, CRS, website, sales, and service systems for a complete picture of every customer. It allows agents to provide the fastest service to your customers.
You can see all the information of the customers instantly on the screen and use your support services in the highest quality. Service is the most important factor in all areas of the energy sector. Make your customers feel that you are always with them.
Number of Flexible Employees
Thousands of employees, who can serve in different locations, can be communicated through the same channel.
As a result, minimize security and management vulnerabilities using a single communication platform for a consistent experience across the company at lower, more predictable costs.
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Online Payment With Virtual POS
Compatible with Call Center Studio's traffic problems with a usable model, quickly and safely with a virtual pos. You can offer me to pay. You can also make your customers pay over the phone.
All can be done through channels of the size of your customers and can be recorded between these stages. You can benefit from these benefits of our technology, especially to advance in sales and demonstrate your competence.
Automatic Searches And Reports
Thanks to Call Center Studio, you can create automatic searches for the information you want. You can both follow these calls live on the supervisor screens and access the details of the calls from our reporting module.
In addition, you can initiate a call without the need for any other action by clicking on the phone number in the contact information registered in your CRM.
Here are the features CallCenterStudio has to offer
Listening to phone calls, identify coaching opportunities.
To meet the demands of your customers over all communication channels in one screen and view your reports in all channels in a continuous manner.
A High Service Level
Redundant and scalable infrastructure to reach a high level of Service.
WhatsApp Business Integration
More than 1.5 billion active users in more than 180 countries with WhatsApp feature WhatsApp enterprise solutions for business offering with the integration of your business, your customers get the channels they want.
Satisfaction surveys,informational announcements, and efficient customer
searches for your campaigns without a representative.
Keep track of the performance of field sales teams
Special occasions, seasonal, such as support outsourcing needs-sourced software to manage their billing and customer representative alotech with flexibility to increase or decrease.
VIP customer hotline
Manage your customers with VIP code or a phone number or segmentasyion with the web service.
Gather your operations at different locations under one roof. For each define separate numbers on one screen, you can edit scenarios.
Use it as your software call center integrated with GSM lines.
Analyze the data on the phone is engaged in sales operations
Customized reports, dashboard and wallboard call centre development at all points identify your options.
The call center outsourcing industry is a challenging and volatile one. BPO companies operating in such a context need a call center solution that fits their unique needs & demands.
Regional Leader In The E-Commerce Industry
Regional Leader In The E-Commerce Industry
A leader in e-commerce industry was challenged to manage their traffic during Black Friday. Despite expanding their call center team, they were stuggling to handle all the customer inquiries due to sudden increase in shoping volume.