How Call Center Studio
Supports The Insurance Industry

The insurance market is becoming more competitive than ever. Insurance companies can give themselves an edge by providing 24/7 service.

A call center software allows your company to answer questions about insurance claims at any time. Use many channels of communication including live chat to help your customers, fast.

You'll have peace of mind knowing that your customers are getting the VIP treatment.

Multi-Location
Management

Include operations in any country on the platform. Thousands of agents can work on a single channel at the same time. Provide services at any desired location and make outsourcing easy.

Better Manage Your Customer Portfolio

Integrate with your CRM for better customer service. Agents can see relevant information about each caller.

Ready To See How Call Center Studio
Can Elevate Your Call Center?

Improve Your Customer Experience

Your website forms work together with your call center. 

When customers leave their information, they get connected to an agent for an automatic call back.

Click-to-Call
CRM Integration

Click on a contact’s phone number and the system will call that
number directly. Save time and help your agents become more efficient.

Multi-Channel Communication

Help your customers via many channels, all on one screen. 

Offer your clients seamless support, no matter what channel they are using.

Detailed Reporting and Audio Analysis

The reporting center allows you to access your data and keep an eye on metrics in real time. Listen in and improve the quality of your calls with these smart insights.

Here are the features
CallCenterStudio has to offer

Customer Satisfaction Surveys
What do your customers REALLY think of you? Find out with easy and efficient customer surveys that ask important questions.
Self-Service
Let your customers perform simple tasks without an agent. This frees up the queue and reduces wait times.
Business Intelligence
See the big picture. Gain valuable insights about your business with comprehensive reports.
IVR Dialer
Set up satisfaction surveys, informative announcements and more for your customers. With IVR, they work 24/7 without any need for an agent.
Custom Integration
Integrate your call center with your CRM, your web-based help desk tools and more. Let your agents work faster and focus more on their conversations.
FCT Cloud
With Fixed-Cellular-Terminal technology, you can use many phone numbers when calling your customers. This powerful software increases your pickup rates, without any bulky machines.
Opportunity Tracking
Agents can use the built-in sales lead tracking feature to tag potential opportunities. Follow-up with hot leads or sort into categories.
Internet of Things
Connect with third-party apps and platforms to provide a one-contact support experience. This includes CRM, payment gateways, social media platforms and more.

Call Center Studio Success Stories

Free Guide

How To Run A Call Center In 2021

George Orwell

How to Run a Call Center in 2021

Our 2021 Call Center Customer Experience Success Kit is a complete guide to running the best possible call center. Learn how to help your customer service team thrive and turn customers into raving fans.

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News & Articles

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