See our call center case studies below and unearth the stories behind how we have assisted businesses around the world in order to deliver superior class communications experiences that drive business growth.
For law firms, communication with customers is crucial to their business because of the sensitivity of the issues discussed.
Learn more about how Volvo and Call Center Studio came together to build the most efficient sales lead tracking solution in the most challenging automotive industry.
The call center outsourcing industry is a challenging and volatile one. BPO companies operating in such a context need a call center solution that fits their unique needs.
The unresponsiveness of the vendor and the partner network, coupled with the out-of-date call center system, formulated many problems.
A multinational home and professional appliances manufacturing company had an incoming traffic of requests on installation.
The customer was concerned about the budget needed to increase their Service Levels, as more agents were required to face the intense traffic on the call center.
A leader in flower delivery services, which is operating actively in several countries, needed a global number masking solution to be deployed in these countries.
Despite expanding their call center team, they were stuggling to handle all the customer inquiries due to sudden increase in shoping volume.
During high demand periods such as registration, exam & enrollment periods, the university failed to provide adequate service for students.
Leader in the multi-chain fast-food industry, with a goal to take and deliver orders faster than the competition, even when the order volume is at the peak.
