Here are the features Call Center Studio has to offer
Keep organized records of every call your agents make. Listen to phone calls and identify coaching opportunities.
Help your customers via many channels, all on one screen. Offer your clients seamless support, no matter what channel they are using.
A High Service Level
Our infrastructure is redundant and scalable. That means you'll always be able to show up for your students.
WhatsApp Business Integration
Integrate with WhatsApp and offer your customers chat support. With more than 1.5 billion active users in more than 180 countries, it's a powerful way to connect.
Set up satisfaction surveys, informative announcements and more for your customers. With IVR, they work 24/7 without any need for an agent.
These easy to use tools make managing your team a breeze. Track performance and see what needs adjusting, in real time.
Extra help when you need it for the business times in your business. Increase or decrease your support system with software that adjusts to your needs.
VIP Customer Hotline
Provide premium support to your most valued clientele. Offer your customers a VIP code or phone number to access VIP customer service.
Include operations in any country on the platform. With Inhouse and Outsource, thousands of agents can work on a single channel at the same time. Provide services at any desired location and make outsourcing easy.
With Fixed-Cellular-Terminal technology, you can use many phone numbers when calling your customers. This powerful software increases your pickup rates, without any bulky machines.
Agents can use the built-in sales lead tracking feature to tag potential opportunities. Follow-up with hot leads or sort into categories.
Create customized reports to view your most important KPIs. View all the info on a beautiful and convenient dashboard.