Manage all your business emails inside Call Center Studio to simplify work. Respond to customer requests directly with built-in email integration.
A sophisticated email channel empowering businesses to handle customer inquiries, complaints, and support requests in one dedicated place while providing clear, trackable communication records.
Integrate your email into Call Center Studio’s cloud contact center to manage all incoming and outgoing messages on one clean, easy-to-use screen.
On Call Center Studio screens, you can view your emails in the E-Mail section, create new emails, and ensure their delivery. Easily view incoming email correspondence on the same screen and respond with either your own messages or template messages.
Build reusable email templates to reply faster and maintain consistent messaging. Speed up responses, reduce your team’s workload, and improve efficiency. Reduce the workload of your operations team substantially and increase efficiency.
Monitor your email channel in real time with advanced reporting. See incoming requests, past records, customer details, and live metrics to improve service quality.
Log into the System Administrator panel and open the "Email" tab.
Click the "New" button to access the new email account addition screen.
In the "Account Information" menu, enter your "Nickname" and "Account ID" information.
Define your email address and Application password in the "Configuration" menu.
Confirm the information in the "Email Details" menu, perform a "Test", and press the "Save" button.
As System Administrator, in the "Chat Widgets" menu, select "Email" as the Widget Type and define your created profile.
As System Administrator, in the "Incoming Chats" menu, select your Chat Widget that includes the defined email profile.
