Call Center Studio technology provides highly secure call center experiences with Call Masking - Protect your customers with CCS
With Call Center Studio’s call masking, you can protect the privacy of your customers and call center staff. Minimize the privacy concerns of your customers with call masking and provide a secure call center experience. Ensure a call between your customer and mediator companies (such as shipping companies) doesn’t compromise customer phone numbers. You can do this by only showing the last digits of the numbers or via your call center number making calls between your representatives and customers safer.
To comply with personal data protection laws, mediator companies and customers must not share phone numbers. Call Center Studio Call Masking solution marries your customers and mediator company on a single call after verifying the individual parties.
With Call Center Studio’s Call Masking property, you can record the calls between your customers and mediators. Call recordings with call masking are securely stored in the system. You can access the detailed information of the calls with Call Center Studio Technology, report them and assess call quality.
With Call Center Studio Call Masking property, you can keep the numbers of your customers, customer representatives or field employees private. If representatives need to work remotely, for example in a pandemic or because of office issues, they can use Call Center Studio’s mobile app to make secure, number masked calls to customers.
There might be cases that require direct communication between your customers and the individuals who conduct your operations in mediator companies such as shipping or fulfillment companies. In these cases, you can sustain your calls on a single number. The phone numbers of both sides will be hidden with the Call Center Studio Call Masking solution and the call will be completed with your call center number. You can make secure calls by protecting the privacy of your customers and operation staff and increase customer satisfaction.
In Call Masking property created for your and your customer’s security, we combine two numbers on a single number and keep the voice record as a single record. We provide these settings regardless of queue, keying, or location differences. This prevents confusion and helps keep your call center operating efficiently while protecting customers.
