Increase the satisfaction of your customers and enable them to become regular customers with Call Center Studio's fast and reliable call center management.
You can make use of our secure and easy payment service for your customers who want to place an order. Your customer representatives can receive payments from the customer representative screen, and these payments can be reported on the Call Center Studio system with the virtual pos system we have contracted with. Thus, you can create a secure telesales channel.
With Call Center Studio channel call management, you can manage your travel agencies in different places from a single account. These travel agencies do not see each other's operation, and only their own agency's reports are accessed. This ensures information security between travel agencies. You can access target data of your agencies, such as reach rates, call response rates, and measure sales tracking in real-time.
With our Self Service IVR feature, your customers can quickly resolve requests such as ticket purchases and ticket changes without connecting to a customer representative.
At the same time, your customers can query personal information such as phone number, ticket number, and ticket information without connecting to a customer representative, and this information can be sent via SMS to the mobile phone called by your customer after the SMS packages you have provided from your operator are defined to Call Center Studio.
You can embed Call Center Studio inside your CRM program. You can provide quick solutions from a single screen to your customers with requests such as ticket purchases or ticket changes. Your customer representatives can answer the call on the same screen and fulfill the demands of your customers on the same screen. In this way, your customer representatives will not waste time and confusion by commuting between different tabs.
In these times when we work from home, arrange the working hours of your customer representatives with a single click on a single screen for the management of your 24/7 operation.
Your customer representatives will have access to Call Center Studio from anywhere with our cloud feature, and your operation will never be interrupted. At the same time, thanks to our 24/7 support team, you will be able to receive uninterrupted support while you work uninterruptedly.
Full Case Study
Cloud Migration & Salesforce Integration
Success Story
Regional Leader In The E-Commerce Industry
