The Importance
Of The Call Center
In The Airline Industry

Increase the satisfaction of your customers and enable them to become regular customers with Call Center Studio's fast and reliable call center management.

Today, people prefer the fastest communication options when they have problems. In addition, because the trip is scheduled for a specific time period, people want the support they need if a problem or a schedule change.

Fast Payment
With Virtual Pos

You can make use of our secure and easy payment service for your customers who want to place an order. Your customer representatives can receive payments from the customer representative screen, and these payments can be reported on the Call Center Studio system with the virtual pos system we have contracted with. Thus, you can create a secure telesales channel.

Ready To See How Call Center Studio
Can Elevate Your Call Center?

Manage Your Travel Agencies
Like a Call Center

With Call Center Studio channel call management, you can manage your travel agencies in different places from a single account. These travel agencies do not see each other's operation, and only their own agency's reports are accessed. This ensures information security between travel agencies. You can access target data of your agencies, such as reach rates, call response rates, and measure sales tracking in real-time.

Self Service IVR Feature

With our Self Service IVR feature, your customers can quickly resolve requests such as ticket purchases and ticket changes without connecting to a customer representative.

At the same time, your customers can query personal information such as phone number, ticket number, and ticket information without connecting to a customer representative, and this information can be sent via SMS to the mobile phone called by your customer after the SMS packages you have provided from your operator are defined to Call Center Studio.

Manage Your CRM Program On A Single Screen With
Call Center Studio

You can embed Call Center Studio inside your CRM program. You can provide quick solutions from a single screen to your customers with requests such as ticket purchases or ticket changes. Your customer representatives can answer the call on the same screen and fulfill the demands of your customers on the same screen. In this way, your customer representatives will not waste time and confusion by commuting between different tabs.

Manage Flexible
Working Hours

In these times when we work from home, arrange the working hours of your customer representatives with a single click on a single screen for the management of your 24/7 operation.

Your customer representatives will have access to Call Center Studio from anywhere with our cloud feature, and your operation will never be interrupted. At the same time, thanks to our 24/7 support team, you will be able to receive uninterrupted support while you work uninterruptedly.

How to reduce turnover rate in contact centers

Here are the features
CallCenterStudio has to offer

Call Recording

Listening to phone calls, identify coaching opportunities.

Multi-Channel Communication

To meet the demands of your customers over all communication channels in one screen and view your reports in all channels in a continuous manner.

A High Service Level

Redundant and scalable infrastructure to reach a high level of Service.

WhatsApp Business Integration

More than 1.5 billion active users in more than 180 countries with WhatsApp feature WhatsApp enterprise solutions for business offering with the integration of your business, your customers get the channels they want.

IVR Dialer

Satisfaction surveys,informational announcements, and efficient customer searches for your campaigns without a representative.

Performance Management

Keep track of the performance of field sales teams

Scalability

Special occasions, seasonal, such as support outsourcing needs-sourced software to manage their billing and customer representative alotech with flexibility to increase or decrease.

VIP customer hotline

Manage your customers with VIP code or a phone number or segmentasyion with the web service.

Multi-Location Management

Gather your operations at different locations under one roof. For each define separate numbers on one screen, you can edit scenarios.

FCT Cloud

Use it as your software call center integrated with GSM lines.

Opportunity Tracking

Analyze the data on the phone is engaged in sales operations

Advanced Analytics

Customized reports, dashboard and wallboard call centre development at all points identify your options.

Check Out More Features

Call Center Studio Success Stories

Full Case Study

Cloud Migration & Salesforce Integration

eBay Subsidiary - Cloud Migration & Salesforce Integration

The call center outsourcing industry is a challenging and volatile one. BPO companies operating in such a context need a call center solution that fits their unique needs & demands.

Success Story

Regional Leader In The E-Commerce Industry

Regional Leader In The
E-Commerce Industry

A leader in e-commerce industry was challenged to manage their traffic during Black Friday. Despite expanding their call center team, they were stuggling to handle all the customer inquiries due to sudden increase in shoping volume.