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Home | Success Stories | Better Results at Debt Collection with Call Center Studio

Use Case

Debt management

Industry

Finance

Solution

CRM Integration and Dialers

Better Results at Debt Collection
with Call Center Studio

For law firms, communication with customers is crucial to their business because of the sensitivity of the issues discussed. Learn more about how Call Center Studio collaborated with a law firm to build the safest, smoothest and most problem-free call center. The firm saw their revenue go up by 35% in some segments.

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$29,200 saved on cost

By implementing Cloud FCT

Over 140% increase

In the number of banking clients. From 7 to 18.

Up to 35% increase

In the ratio of successful debt collection

A large law firm with outbound operations for debt collection and court notices had several problems with an existing software provider. Call center agents were stuck with making calls manually, with no auto-dialing solution. Call recordings and reporting functions were not up to par with the company's business goals. The company sought to turn around these challenges, hence, partnered with Call Center Studio.

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Call Center Studio is the right address for fast solutions and process integrations! Their unmatched support & consultation helped us get the latest technologies and strategies for a call center.
A man in a suit is posing in front of a building, representing the professionalism of contact center operations.

Decathlon

Customer Service Supervisor

Call Center Studio’s innovative and solution-oriented approach, technology, and experienced team are the basis of our successful projects. This adaptation & dynamism makes our work very comfortable.
A man in a suit and tie is posing for a photo at a contact center operation.

eBay

R&D Manager

Call Center Studio showed us what a true partnership means during the pandemic. Their proactive, friendly, and customer-oriented approach helped us navigate these unprecedented times.
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Webhelp

Account Director

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