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Home | Success Stories | Major Home and Appliances

Use Case

Customer engagement

Industry

Electronics

Solution

AI-enabled self-service IVR

Major Home Appliances

A multinational home and professional appliances manufacturing company had an incoming traffic of requests on installation. Without any need of a development on their existing system, Call Center Studio increased their cost efficiency vastly, using SR (Speech Recognition) and TTS (Text-to-Speech) technology.

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$656,280 saved

Business spent substantially less on the cost of contact center operations

50% of yearly installation calls resolved by IVR

50% of yearly installation calls resolved by IVR

66% increase in earnings

Business increased average earnings over a period of nine months

When your call center agents deal with high call traffic every day without the assistance of AI, delivering top-notch customer service seems unattainable. A multinational home appliances manufacturing company had a similar challenge with call traffic for installations. This translated to failure to provide satisfying customer answers. Call Center Studio introduced Automated IVR, elevating service levels.

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