Search
Close this search box.
Call Center Studio Primary Logo
Home | Success Stories | Major Home and Appliances

Use Case

Customer engagement

Industry

Electronics

Solution

AI-enabled self-service IVR

Major Home Appliances

A multinational home and professional appliances manufacturing company had an incoming traffic of requests on installation. Without any need of a development on their existing system, Call Center Studio increased their cost efficiency vastly, using SR (Speech Recognition) and TTS (Text-to-Speech) technology.

$656,280 saved

Business spent substantially less on the cost of contact center operations

50% of yearly installation calls resolved by IVR

50% of yearly installation calls resolved by IVR

66% increase in earnings

Business increased average earnings over a period of nine months

When your call center agents deal with high call traffic every day without the assistance of AI, delivering top-notch customer service seems unattainable. A multinational home appliances manufacturing company had a similar challenge with call traffic for installations. This translated to failure to provide satisfying customer answers. Call Center Studio introduced Automated IVR, elevating service levels.

See other Success Stories

Success Story

24x Better Sales Performance at Volvo with Call Center Studio

One Color White SVG Call Center Studio

Success Story

Outsourcing During Covid-19 With Call Center Studio

One Color White SVG Call Center Studio

Full Case Study

Cloud Migration & Salesforce Integration

One Color White SVG Call Center Studio

Call Center Studio is the right address for fast solutions and process integrations! Their unmatched support & consultation helped us get the latest technologies and strategies for a call center.
A man in a suit is posing in front of a building, representing the professionalism of contact center operations.

Decathlon

Customer Service Supervisor

Call Center Studio’s innovative and solution-oriented approach, technology, and experienced team are the basis of our successful projects. This adaptation & dynamism makes our work very comfortable.
A man in a suit and tie is posing for a photo at a contact center operation.

eBay

R&D Manager

Call Center Studio showed us what a true partnership means during the pandemic. Their proactive, friendly, and customer-oriented approach helped us navigate these unprecedented times.
Keywords: contact center operationDescription: A man in glasses and a suit working in a contact center operation.

Webhelp

Account Director