With powerful monitoring and reporting features, you’ll have your finger on the pulse of how your company is performing at all times.
Our reporting, quality evaluation and satisfaction surveys make it easy to measure the quality of the service you provide. Make improvements, train your agents and better serve your customers.
Keep your finger on the pulse of how your company is performing at all times. Our quality evaluation and satisfaction surveys make it easy to measure performance.
Watch operations in real time on your Dashboard and Wallboard.
See details such as service level, interval table, missed calls, waiting calls and more.
Check back on old data to look at trends and improve performance. All reports get filed and you can filter and search them at any time. Preview or download reports as Excel spreadsheets for easy viewing and sharing.
Want to know how you're doing? Ask your customers. After all, their opinions are the ones that matter.
We make it easy to get feedback from your customers with powerful customer surveys. The voice response system provides surveys to customers with incoming or outgoing calls.
At the end of the day, it's all about your customers. Learn what makes them happy, so you can better serve their needs.
Take voice recordings of incoming and outgoing calls and listen whenever you want. It's easier than ever with our convenient call recording features.
Every call center is different. Customize your dashboard with the data that is most important to you. See the information you need at a glance and create custom reports.
Customer Service Supervisor
R&D Manager
Account Director
