Outsourcing During Covid-19 With Call Center Studio

The call center outsourcing industry is a challenging and volatile one. BPO companies operating in such a context need a call center solution that fits their unique needs & demands.

Call Center Studio has helped alleviate the increased burden on the outsourcing industry during the COVID-19 outbreak by quickly delivering tailored solutions to the largest BPO companies, including Teleperformance and Webhelp.

360% operations growth

In the number of Teleperformance and Webhelp contact center agents

100% remote operation

Contact center agents can connect from any location to deliver brilliant customer service.

99% cost saved

On fees for training, implementation, integration, update, and maintenance

Use Case

Contact Center Migration

Industry

Outsourcing

Solution

Cloud migration with remote work

The outsourcing industry is quite challenging and volatile. BPO companies want a solution that meets the demands of an always-on, future-proof, remote-ready, and multichannel operation. Top global BPO company, Webhelp, had challenges with scaling operations and implementing a remote work culture. On partnering with Call Center Studio, there was a positive turn-around of events!

See other Success Stories

Success Story

24x Better Sales Performance at Volvo with Call Center Studio

Success Story

Outsourcing During Covid-19 With Call Center Studio

Full Case Study

Cloud Migration & Salesforce Integration

Call Center Studio is the right address for fast solutions and process integrations! Their unmatched support & consultation helped us get the latest technologies and strategies for a call center.

Decathlon

Customer Service Supervisor

Call Center Studio’s innovative and solution-oriented approach, technology, and experienced team are the basis of our successful projects. This adaptation & dynamism makes our work very comfortable.

eBay

R&D Manager

Call Center Studio showed us what a true partnership means during the pandemic. Their proactive, friendly, and customer-oriented approach helped us navigate these unprecedented times.

Webhelp

Account Director

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