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Home | Success Stories | Outsourcing During COVID-19 With Call Center Studio

Use Case

Contact Center Migration

Industry

Outsourcing

Solution

Migration with remote work

Outsourcing During Covid-19 With Call Center Studio

The call center outsourcing industry is a challenging and volatile one. BPO companies operating in such a context need a call center solution that fits their unique needs & demands.

Call Center Studio has helped alleviate the increased burden on the outsourcing industry during the COVID-19 outbreak by quickly delivering tailored solutions to the largest BPO companies, including Teleperformance and Webhelp.

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360% operations growth

In the number of Teleperformance and Webhelp contact center agents

100% remote operation

Contact center agents can connect from any location to deliver brilliant customer service.

99% cost saved

On fees for training, implementation, integration, update, and maintenance

The outsourcing industry is quite challenging and volatile. BPO companies want a solution that meets the demands of an always-on, future-proof, remote-ready, and multichannel operation. Top global BPO company, Webhelp, had challenges with scaling operations and implementing a remote work culture. On partnering with Call Center Studio, there was a positive turn-around of events!

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Cloud Migration & Salesforce Integration

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Call Center Studio is the right address for fast solutions and process integrations! Their unmatched support & consultation helped us get the latest technologies and strategies for a call center.
A man in a suit is posing in front of a building, representing the professionalism of contact center operations.

Decathlon

Customer Service Supervisor

Call Center Studio’s innovative and solution-oriented approach, technology, and experienced team are the basis of our successful projects. This adaptation & dynamism makes our work very comfortable.
A man in a suit and tie is posing for a photo at a contact center operation.

eBay

R&D Manager

Call Center Studio showed us what a true partnership means during the pandemic. Their proactive, friendly, and customer-oriented approach helped us navigate these unprecedented times.
Keywords: contact center operationDescription: A man in glasses and a suit working in a contact center operation.

Webhelp

Account Director

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