Use Smart IVR to Improve Your Agents’ Efficiency There are IVRs, and then there is Smart IVR. Both serve your call center operations. However, if you want to deliver a next-level customer experience and improve agent efficiency, a Smart IVR solution is your best bet. A Smart IVR 6 May 2021
New Feature: Detect Your Call Center Agent Smiles What if you could detect call center agent smiles, thereby assisting them in loosening up and getting in the mood of delivering customer satisfaction at all times? What if Artificial Intelligence (AI) could turn a simple smile into a tool 7 January 2021
Google Dialogflow and Chatbots: The Royal AI Couple Google Dialogflow and Chatbots are like the royal union of Prince Harry and Meghan Markle. The AI-relationship is redefining the norms of natural language processing by delivering enhanced human-like conversations, customer experience, and satisfaction. You see, when a bot falls 3 December 2020