From speech analysis to chatbots to business intelligence, enjoy sophisticated AI features. These smart tools allow you to collect data and understand your customers on a deeper level.
Customize your chatbot to support the unique demands of your customer.
Plus, save time and make day-to-day operations easier for your agents.
Wonder what your customers are saying? Use AI to scan agents conversations with customers and detect certain words.
Integrate your call center with Sestek for powerful AI speech and text analysis. Convert the voices of both your customer and your agent to text. Gain insights from customers interactions to improve your service.
Make your chatbot even more powerful with integrations. Connect the chatbot with your CRM and more! Create a well-oiled machine for serving your customers.
Get a glimpse into what your customers are thinking. Analyze the words they use to understand how they feel about you.
Let your customers get help by speaking, instead of pressing endless buttons. Customers can solve their own problems with a few simple voice commands.
Speech synthesis can voice anything, including names, numbers and other dynamic data. This creates a natural customer experience, without the need to record each statement.
Chatbots and voicebots respond to customer's questions and transactions 24/7. Reduce your operational expenses and improve customer experience.
Studies have shown that when agents answer the phone with a smile, customers can tell. Even though they can't see them, it changes the tone of their voice. Our Smile feature detects whether agents are smiling and gives them a reminder to put on a happy face!
Create custom flows to serve your customers. Use chatbots to automate certain transactions such as ordering and order tracking. Your customers get better service, without having to wait for a representative.
Analyze your surveys to develop a chatbot unique to the needs of your customers. Help your customers with what they need, in WhatsApp, Facebook or Web Chat flows.
Get powerful data-driven insights that fit your needs. Keep a close eye on your Key Performance Indicators to improve your operations. Get easy and fast access to custom reports that show you what you need to know. This crucial information helps you make the decisions that matter.
Decide how you want to view your reports. See the stats you want to see via clear, concise graphs.
Take quick action and adapt to the needs of your customers. You'll have an advantage over your competition when you can think fast.
These easy to use tools make managing your team a breeze. Track performance and see what needs adjusting, in real time.
Handle a large scale data flow every day, even with different units and teams. Bring together data from varied communication channels and make it meaningful.
Multinational Chain of Fast Food Restaurants
Regional Leader In The E-Commerce Industry