A prestigious university known for its high capacity for enrollment outsourced their call center services. During high demand periods such as registration, exam & enrollment periods, the university failed to provide adequate service for students. Call Center Studio exceeded expectations by using ICR to solve the problems, providing the university with a huge efficiency boost.
Match an agent with each student, and make sure they always speak with the same one. Create portfolios with information to reduce speaking time.
Here are the features CallCenterStudio has to offer
Set up satisfaction surveys, informative announcements and more for your students. With IVR, these systems work 24/7 without any need for an agent.
These easy to use tools make managing your team a breeze. Track performance and see what needs adjusting, in real time.
Extra help when you need it for the busiest times of the school year. Increase or decrease your support system with software that adjusts to your needs.
VIP Customer Hotline
Provide premium support to your most valued clientele. Offer your customers a VIP code or phone number to access VIP customer service.
Include operations in any country on the platform. With Inhouse and Outsource, thousands of agents can work on a single channel at the same time. Provide services at any desired location and make outsourcing easy.
With Fixed-Cellular-Terminal technology you can use many phone numbers when calling your customers. This powerful software increases your pickup rates, without any bulky machines.
Agents can use the built-in sales lead tracking feature to tag potential opportunities. Follow-up with hot leads or sort into categories.
Create customized reports to view your most important KPIs. View all the info on a beautiful and convenient dashboard.
Ready To See How Call Center Studio Can Elevate Your Call Center?