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Call center best practices for 2022

5 Best Practices for Better Agent Experience in 2022

nurdan Jan 13, 2022
How to reduce turnover rate in contact centers

5 Reasons for Call Center Turnover and What to Do About It?

nurdan Jan 05, 2022
Is Your Contact Center Ready for the Holiday Season

Is Your Contact Center Ready for the Holiday Season? | Black Friday, Cyber Monday

nurdan Oct 15, 2021
Analyzing Call Center Data

What Is Call Center Data and How to Analyze It?

nurdan Oct 03, 2021
How Does Cloud Call Center Software Work?

How Does Cloud Call Center Software Work?

nurdan Sep 25, 2021
Open API in Call Center Operations

Open API and Your Call Center Operations

Chidiogo Emmanuel Jul 12, 2021
Salesforce integration with call center software

Call Center Studio SalesForce Integrate for Stupefying CX

Chidiogo Emmanuel Jun 07, 2021
Hubspot integration with Call center studio

Call Center Studio, Hubspot Tag-Team for Highly Personalized CX

Chidiogo Emmanuel May 25, 2021
Call center Smart IVR system

Use Smart IVR to Improve Your Agents’ Efficiency

Chidiogo Emmanuel May 06, 2021
Outbound Contact Center Services

12 Features To Boost Your Outbound Call Center Operations

Chidiogo Emmanuel Mar 11, 2021
Call center industry benchmark 2022

9 Crucial Call Center Metrics To Track In 2022

Chidiogo Emmanuel Feb 03, 2021
Contact center agent Smile

New Feature: Detect Your Call Center Agent Smiles

Chidiogo Emmanuel Jan 07, 2021
Black Friday 2020 Call Center Traffic

Black Friday Shoppers: Call Centers Record 50 million+ Minutes of Calls

Chidiogo Emmanuel Dec 28, 2020
Building a chatbot with Google Dialogflow

Google Dialogflow and Chatbots: The Royal AI Couple

Chidiogo Emmanuel Dec 03, 2020
Red Herring Top 100 North America Call Center Studio

Call Center Studio is a Finalist for the 2020 Red Herring Top 100

Chidiogo Emmanuel Nov 17, 2020
Using Chatbot to deliver customer experience

Maximising Chatbot Experience for Your Contact Center

Chidiogo Emmanuel Nov 13, 2020
Cloud-based Contact Center Agent Experience

What’s your Cloud-based Contact Center Agent Experience Rating?

Chidiogo Emmanuel Nov 03, 2020
Contact Center IVR Optimization

Contact Center IVR Optimization For Personalized Customer Experience

Chidiogo Emmanuel Oct 23, 2020
How to avoid employee burnout

Avoiding Employee Burnout Is An Asset To Your Organization

Chidiogo Emmanuel Oct 14, 2020
Cloud contact center solution

Is your Cloud Contact Center Solution A Cloud Native?

Chidiogo Emmanuel Sep 21, 2020
issues and problems in call centers

Call Center Problems and Solutions...Avoid Them!

Chidiogo Emmanuel Sep 01, 2020
How to choose the best call center software

15 Key Questions to Ask Before Choosing a Contact Center Software

Chidiogo Emmanuel Aug 24, 2020
Cloud PBX or Cloud Contact Center

Cloud PBX or Cloud Contact Center…Read This Before You Decide

Chidiogo Emmanuel Jul 29, 2020
Contact center IVR payment system

5 Reasons To Setup IVR Payment For Your Business

Chidiogo Emmanuel Jul 21, 2020
How to improve call center customer experience

Customer Experience: 4 Ways To Improve And Deliver Better

admin Jul 09, 2020
Migrate your call center operations

Migrate Your Contact Center To A Complete Cloud-Based Solution in 10 minutes

Chidiogo Emmanuel Jun 25, 2020
Work from home employees

Home Office: 32.4% Of Employees Are Resuming From The Bedroom

Chidiogo Emmanuel Jun 25, 2020
Contact center call traffic data

Call Center Studio Analyzed 80 Million Voice and Chat Traffic Data Before and After Covid-19 Period

admin Jun 17, 2020
Call Center Agents work from home

Work-From-Home Call Center: Dear Boss, I Kind of Hate It

Chidiogo Emmanuel Jun 16, 2020
Contact Center Features for call center operations

Basic Contact Center Features Every Provider Should Have

Chidiogo Emmanuel Jun 05, 2020
The Evolution of Call Centers

Contact Centers: The Evolution of Call Centers to Experience Centers

Chidiogo Emmanuel May 21, 2020
Customer Experience With Google Dialogflow

Create An Excellent Customer Experience With Google Dialogflow

Chidiogo Emmanuel May 08, 2020
WhatsApp Business Integration For Call Centers

WhatsApp Integration For Business: Interact Better With Customers

Faith Callahan May 06, 2020
Reasons Your Business Needs a Chatbot

What is a Chatbot and Reasons Your Business Needs One

Chidiogo Emmanuel May 05, 2020

[Weekly News Update] The Call and Contact Center Market Will Reach $481 Billion By 2024

Faith Callahan Apr 24, 2020
Tips For Call Center Agents

Experiencing Customer Ticket Surge? Here are Tips For Call Center Agents

admin Apr 24, 2020
contact center solution built on Google Cloud Platform

Connecting to Google Cloud: your networking options explained

Faith Callahan Apr 17, 2020
On-Premise vs Cloud-Based Call Center Software

On-Premise or Cloud-Based Call Center Software...Which is better?

Chidiogo Emmanuel Apr 16, 2020
Webinar: How to migrate call center agents

[Webinar - Australia] Migrate Your Call Center Agents To Work From Home

admin Apr 14, 2020
Reasons To Move Your Call Center to The Cloud

8 Reasons To Move Your Call Center to The Cloud

Chidiogo Emmanuel Apr 02, 2020
Migrating Your Call Center Agents

[Webinar Recap] Work-From-Home: Migrating Your Call Center Agents

admin Apr 01, 2020
Remote call center operations

COVID-19: Call Center Studio Partners Google To Enable Migration To Remote Work

Chidiogo Emmanuel Mar 25, 2020
Remote work for call center employees

6 Advantages of Call Center Employees Working From Home

Faith Callahan Mar 24, 2020
Call Center Customers Experience

Do You Meet The Need Of Your Call Center Customers?

Faith Callahan Mar 24, 2020
5 Ways of Working Effectively From Home

5 Ways of Working Effectively From Home

Faith Callahan Mar 23, 2020

Call Center Studio & Google Migrate Call Centers to Remote Work Amidst COVID-19 Crisis

Chidiogo Emmanuel Mar 19, 2020
Whatsapp Business Integration for contact center operations

WhatsApp Business Integration for Your Call Center Operations

Faith Callahan Nov 13, 2019
Security in Cloud systems

How is Security Provided in Cloud Systems?

admin Sep 27, 2019
Artificial Intelligence in Call Centers

Advantages of Artificial Intelligence in Call Centers

Chidiogo Emmanuel Apr 08, 2019