The customer was concerned about the budget needed to increase their Service Levels, as more agents were required to face the intense traffic on the call center consisting of various requests. Call Center Studio eliminated these issues, advised the customer of an integrated self-service solution, and implemented these in a short period of time.
A leader in flower delivery services, which is operating actively in several countries, needed a global number masking solution to be deployed in these countries. An effective solution from Call Center Studio was offered, and implemented in all those countries in 3 days, saving time and money significantly.
Do you have branches in many locations? Track them all on a single screen. Adjust permissions, so that each branch can't access each other's reports. Set up authorized managers who can oversee the entire operation.