Call Center Studio’s Predictive Dialer helps make automatic calls to planned contact lists quickly and efficiently.
You can create automatic calls for specific contact lists with Call Center Studio Predictive Dialer property. With prediction-based algorithms, Call Center Studio prevents your representatives from wasting time on unanswered or busy calls. Your customer representatives can handle calls answered by the customers. Call Center Studio Predictive Dialer starts the calls when the customer representative is available and accelerates/decelerates list call speed. You can repeat the call or remove the number from the list for unsuccessful calls.
With Call Center Studio Predictive Dialer property, you can increase the number of customer representative efficiency compared to manual calling.
You can save time and decrease your workload for your call center operations. For example, when you want to inform your customers about a campaign, the customer representative can make automatic calls and inform the customers fast.
With Call Center Studio technology, you can upload calling lists in CSV format or import from your existing CRM via API.
You can quickly import lists from your CRM and easily reach customers in different categories. You can automate your missed calls with the dialer property of Call Center Studio Technology and create different lists for these calls.
You can automatically call customers on different topics with separate lists and call rules.
Customize call rules for your lists — set how many times and how often to call unanswered numbers and adjust targets accordingly.
You can also monitor the call efficiency from Call Center Studio's live monitoring screen.
With Call Center Studio Predictive Dialer property, you can monitor the call-back requests by your customers.
The call-back requests from your customers are added to your automatic call plan and your customer representatives will automatically get back to the requests when they are available for a call.
This helps you increase customer satisfaction and track call-back details. You can add your missed calls to the automatic call scenarios you have created and provide faster call-backs to your customers by decreasing the chance of human error.
With Call Center Studio Technology, you can monitor your automatic calls live and instantly intervene when necessary.
Create reports once automatic calls are completed, measure efficiency, and identify areas for improvement.
Automatically export these reports to your existing CRM and easily monitor the reports using your own CRM or our ready to use reporting.
