How We Help
eCommerce Businesses Grow

In the ecommerce sector, the service quality you offer is so important. Meet the needs of your customers, and you improve your brand value. Use scalable, reliable tools like Call Center Studio and guarantee better service for your customers.

Here are some of the reasons why eCommerce companies LOVE using Call Center Studio.

Call Center Studio Success Stories

Full Case Study

Cloud Migration & Salesforce Integration

eBay Subsidiary - Cloud Migration & Salesforce Integration

The call center outsourcing industry is a challenging and volatile one. BPO companies operating in such a context need a call center solution that fits their unique needs & demands.

Success Story

Regional Leader In The E-Commerce Industry

Regional Leader In The
E-Commerce Industry

A leader in e-commerce industry was challenged to manage their traffic during Black Friday. Despite expanding their call center team, they were stuggling to handle all the customer inquiries due to sudden increase in shoping volume.

Fast Scaling

Extra help when you need it for those special occasions and seasonal sales. Increase or decrease your customer support with software that adjusts to your needs.

Managing Different Locations
On The Same Channel

Include operations in any country on the platform. With Inhouse and Outsource, thousands of agents can work on a single channel at the same time. Provide services at any desired location and make outsourcing easy.

Ready To See How Call Center Studio
Can Elevate Your Call Center?

Quick Solutions To Customer Problems

Call Center Studio recognizes customers calling with CRM integration and automatically reads data such as orders and cargo to customers. Customers who call on the agents' screens are provided to access the information card.

By easily integrating with business software, you can manage both data flow and customer relations from a single channel. With Call Center Studio, you can manage your operation better by bringing value-added services such as sending SMS, VIP customer line, prioritizing multiple callers during the day, routing to agents according to priority assessment.

Number Masking

Stay compliant with GDPR regulations and keep customer data confidential. Use number masking between agents, field operators and customers to ensure data security.

Smart IVR

Create a smart automated interactive voice response system. Give your customers a better experience, while reducing your labor costs.

Help Your Customers Faster

With CRM integration, agents see customer information such as orders and shipping. Manage data flow and customer relations from one single channel.

Multi-Channel Communication

Help your customers via multiple channels, all on one screen. Offer your clients seamless support, no matter what channel they are using.

Call Recording

Keep organized records of every call your agents make. Listen to phone calls and identify coaching opportunities.

WhatsApp Business Integration

Integrate with WhatsApp and offer your customers chat support. With more than 1.5 billion active users in more than 180 countries, it's a powerful way to connect.

VIP Customer Hotline

Provide premium support to your most valued clientele. Offer your customers a VIP code or phone number to access VIP customer service.

IVR Dialer

Set up satisfaction surveys, informative announcements and more for your customers. With IVR, they work 24/7 without any need for an agent.

Cloud FCT

With Fixed-Cellular-Terminal technology you can use many phone numbers when calling your customers. This powerful software increases your pickup rates, without any bulky machines.

Opportunity Tracking

Agents can use the built-in sales lead tracking feature to tag potential opportunities. Follow-up with hot leads or sort into categories.

Advanced Analytics

Create customized reports to view your most important KPIs. View all the info on a beautiful and convenient dashboard.