In the ecommerce sector, the service quality you offer is so important. Meet the needs of your customers, and you improve your brand value. Use scalable, reliable tools like Call Center Studio and guarantee better service for your customers.
Here are some of the reasons why eCommerce companies LOVE using Call Center Studio.
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Extra help when you need it for those special occasions and seasonal sales. Increase or decrease your customer support with software that adjusts to your needs.
Include operations in any country on the platform. With Inhouse and Outsource, thousands of agents can work on a single channel at the same time. Provide services at any desired location and make outsourcing easy.
Call Center Studio recognizes customers calling with CRM integration and automatically reads data such as orders and cargo to customers. Customers who call on the agents' screens are provided to access the information card.
By easily integrating with business software, you can manage both data flow and customer relations from a single channel. With Call Center Studio, you can manage your operation better by bringing value-added services such as sending SMS, VIP customer line, prioritizing multiple callers during the day, routing to agents according to priority assessment.
Stay compliant with GDPR regulations and keep customer data confidential. Use number masking between agents, field operators and customers to ensure data security.
Create a smart automated interactive voice response system. Give your customers a better experience, while reducing your labor costs.