Fashion e-Commerce Portal

The customer was concerned about the budget needed to increase their Service Levels, as more agents were required to face the intense traffic on the call center consisting of various requests.

Call Center Studio eliminated these issues, advised the customer of an integrated self-service solution, and implemented these in a short period of time.

96% service level

Brand delivers better customer service

50% minimal increase in monthly earnings

Monthly earnings increased to $12,000

33% increase in brand perception

More customers are more open to recommending the brand to friends

Use Case

E-commerce

Industry

Fashion

Solution

Text-To-Speech IVR

Major Fashion e-commerce website (*NDA applied*) received tonnes of requests that required repetitive answers. Agents were overburdened with order status, return and refund requests, resulting in poor service level. On partnering with Call Center Studio, we delivered integrated solutions that produced a new success story.

See other Success Stories

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24x Better Sales Performance at Volvo with Call Center Studio

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Outsourcing During Covid-19 With Call Center Studio

Full Case Study

Cloud Migration & Salesforce Integration

Call Center Studio is the right address for fast solutions and process integrations! Their unmatched support & consultation helped us get the latest technologies and strategies for a call center.

Decathlon

Customer Service Supervisor

Call Center Studio’s innovative and solution-oriented approach, technology, and experienced team are the basis of our successful projects. This adaptation & dynamism makes our work very comfortable.

eBay

R&D Manager

Call Center Studio showed us what a true partnership means during the pandemic. Their proactive, friendly, and customer-oriented approach helped us navigate these unprecedented times.

Webhelp

Account Director

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