The customer was concerned about the budget needed to increase their Service Levels, as more agents were required to face the intense traffic on the call center consisting of various requests.
Call Center Studio eliminated these issues, advised the customer of an integrated self-service solution, and implemented these in a short period of time.
More customers are open to recommending the brand to friends
Major Fashion e-commerce website received tonnes of requests that required repetitive answers. Agents were overburdened with order status, return and refund requests, resulting in poor service level. On partnering with Call Center Studio, we delivered integrated solutions that produced a new success story.
Call Center Studio is the right address for fast solutions and process integrations! Their unmatched support & consultation helped us get the latest technologies and strategies for a call center.
Decathlon
Customer Service Supervisor
Call Center Studio’s innovative and solution-oriented approach, technology, and experienced team are the basis of our successful projects. This adaptation & dynamism makes our work very comfortable.
eBay
R&D Manager
Call Center Studio showed us what a true partnership means during the pandemic. Their proactive, friendly, and customer-oriented approach helped us navigate these unprecedented times.