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Home | Success Stories | Fashion e-Commerce Portal

Use Case

E-commerce

Industry

Fashion

Solution

Text-To-Speech IVR

Fashion e-Commerce Portal

The customer was concerned about the budget needed to increase their Service Levels, as more agents were required to face the intense traffic on the call center consisting of various requests.

Call Center Studio eliminated these issues, advised the customer of an integrated self-service solution, and implemented these in a short period of time.

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96% service level

Brand delivers better customer service

50% minimal increase in monthly earnings

Monthly earnings increased to $12,000

33% increase in brand perception

More customers are open to recommending the brand to friends

Major Fashion e-commerce website received tonnes of requests that required repetitive answers. Agents were overburdened with order status, return and refund requests, resulting in poor service level. On partnering with Call Center Studio, we delivered integrated solutions that produced a new success story.

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