Contact Center Voice and Chat Traffic During Covid-19
Call Center Studio analyzed 80million contact center voice and chat traffic from more than 500 companies As in many sectors during the pandemic, call center agents have continued to provide uninterrupted service by working from home with a devotion to delivering a seamless customer experience. In 2019, the global cloud-based contact center market was valued […]
Call Center Studio Partners Google To Enable Migration To Remote Work
The increasing threat of the Coronavirus (COVID-19) outbreak has forced businesses to temporarily shut down their offices and implement self-quarantine measures such as migration to remote work to mitigate the spread of the virus. In the face of this, how can businesses sustain efficiency, deliver optimal customer experience, and ensure the safety of their employees? […]
Call Center Studio & Google Migrate Contact Centers to Remote Work Amidst COVID-19 Crisis
Manchester, UK – March 19th, 2020 – Call Center Studio, the first and only call center platform running on Google’s App Engine, announced the Google-backed funding program to fight the COVID-19 threat today. Funding for 200-1000 seat range operations will be offered for a limited period to all purchasers of Call Center Studio, allowing agents […]
Call Center Studio was in Barcelona for Next Generation Conferences
Call Center Studio team attended Next Generation Conferences by ContactCenterWorld.com in Barcelona to see top-ranking performances and developments in contact technologies. In today’s business world, customers can use different channels to contact your company – voice, email, social media, SMS, etc. Call Center Studio helps businesses to get in touch with their customers most effectively […]
“Experienced Voices” took part in Zoho MeetUp
Call Center Studio was present at the Zoho Meetup. The event started with the opening speech of Cloudyflex CEO and continued with the presentation on innovations and developments in the Zoho family. Following the presentations, participants joined the networking event where experienced users effectively utilized Zoho CRM in their relationships with customers. Call Center Studio […]