The increasing threat of the Coronavirus (COVID-19) outbreak has forced businesses to temporarily shut down their offices and implement self-quarantine measures such as migration to remote work to mitigate the spread of the virus.
In the face of this, how can businesses sustain efficiency, deliver optimal customer experience, and ensure the safety of their employees?
Call Center Studio partnered with Google to facilitate remote call centers. The solution offers multiple benefits for businesses, providing a perfect balance between operational productivity, delivering optimal value to customers, and enhancing the safety of workers.
As the world’s only Contact Center Platform running on Google’s App Engine, it is the absolute easiest to use and one of the most full-featured available in the industry.
For call centers considering migration to remote work model immediately, CCS enables you to:
- Set up a call center anywhere in the world in less than 10 minutes.
- Replicate IVR and Existing announcements with Google’s “Wavenet” technology within minutes.
- Integrate with 3rd party applications quickly and easily with public API.
- Remote Android phone utilization with WebRTC, requiring minimal bandwidth and hardware
It is the office away from the office.
The migration time required for a 100 seat call center with inbound and outbound hybrid operations is three days on average, which is unmatched in any industry standard.
Within the last five days, 35 companies encompassing 3000 call center agents have been able to work from home using Call Center Studio. By the start of next week, it is estimated that 30 more companies will join Call Center Studio, with a total at-home-user estimate of 6,500 agents.
Do you have a CC operation focused on Healthcare or Education? Google-backed funding for 200-1000 seat range operations will be offered for a limited period to all purchasers of Call Center Studio. You might be eligible for 2-month free trial access. Get started now!
Stay safe and remember to maintain a high level of hygiene.