Call Center Studio team attended Next Generation Conferences by ContactCenterWorld.com in Barcelona to see top-ranking performances and developments in contact technologies.
In today’s business world, customers can use different channels to contact your company – voice, email, social media, SMS, etc. Call Center Studio helps businesses to get in touch with their customers most effectively and efficiently. Our latest technology enables partners and customers to manage all contact actions as simply as possible.
Still, we believe call center technologies have a limitless opportunity to innovate as customer needs and interactions increase day by day. To follow up on the latest trends and developments, our Channel Manager Umut Çağrı Turhan and Marketing Associate Abdullah Kevser attended the Next Generation Conferences. Our team members also had a chance to introduce Call Center Studio’s cloud-powered technologies. Overall, the whole event was an excellent opportunity for information exchange.
For a week, our team had contacts with contact center businesses operating all over the world. At the end of the event, all award-winning strategies and tactics of the attending companies were rated, and awards were given. Engagement with hundreds of practical ideas helped us to work on innovative approaches to transform our product even better.
Apart from networking with business professionals and learning from their experiences in contact center management, we also gained insights into customer experience&loyalty, employee engagement tactics, social media management, contact center operations, business leadership, and winning sales, marketing&service strategies.