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Home | Success Stories | US Mobile – Case Study

Use Case

High-Volume Customer Operations

Industry

Telecommunications

Solution

Omnichannel Automation & Gen-AI Integration

US Mobile Scales Customer Service With Cloud-Native Voice and AI

US Mobile handles approximately 3 million conversation minutes each month, and its legacy contact center infrastructure struggled with system instability, limited CRM integration, restricted reporting and long Average Handling Times. Call Center Studio replaced it with a resilient, cloud-native infrastructure integrated with US Mobile's custom-built FRONT CRM, where AI Sentiment Analysis, native Voicebot capabilities and advanced reporting cut AHT by nearly a third and keep service stable for 50,000+ monthly callers.

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AI Sentiment Analysis

100% of Calls Analyzed

Integrated Voicebot

Tier-1 Inquiry Automation

FRONT CRM Integration

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Having grown from 80 to more than 200 agents without any hardware investment, US Mobile now runs on infrastructure that scales exactly with its call volumes. With AHT reduced by nearly a third, zero downtime in place of the previous vendor's system crashes, and a QA team monitoring 5x more interactions, the operation has the headroom to keep growing.

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Call Center Studio is the right address for fast solutions and process integrations! Their unmatched support & consultation helped us get the latest technologies and strategies for a call center.
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Decathlon

Customer Service Supervisor

Call Center Studio’s innovative and solution-oriented approach, technology, and experienced team are the basis of our successful projects. This adaptation & dynamism makes our work very comfortable.
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eBay

R&D Manager

Call Center Studio showed us what a true partnership means during the pandemic. Their proactive, friendly, and customer-oriented approach helped us navigate these unprecedented times.
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Webhelp

Account Director

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