CX Navigator: An AI-Powered Platform to Improve Customer Experience
In strengthening our presence within the United States, Call Center Studio is committed to fostering robust relationships and delivering innovative, AI-driven customer experience solutions tailored for the dynamic US market. Orlando, Florida (08.04.2024) Call Center Studio, Inc. (“CCS”), a global provider of cloud-native customer experience and contact center solutions operating in 57 countries, announces […]
Call Center Studio’s partnership with RGS was announced!
🎉 Big News from Call Center Studio! 🎉 Together Towards Tomorrow: Sealing Our Partnership 🤝 We’re proud to announce Call Center Studio’s partnership with RGS, a leader in banking collections in the Philippines! 🏦🌟 This collaboration marks a new era of innovation and excellence in customer service. Our partnership agreement ceremony is not just a […]
Call Center Studio recognized by Source Forge as ‘Top Performer’!
Thrilled to announce another milestone! 🌟🎉 We’ve been recognized by Source Forge with the prestigious ‘Top Performer’ badge… again! ⭐🏅 A huge shoutout to everyone who made this possible – our dedicated team and, most importantly, YOU, our users! Your trust in Call Center Studio drives us to keep pushing the boundaries. Here’s to continuing our […]
Call Center Studio got 7 badges on G2 Winter 2024 Reports!
We’re thrilled to announce that our contact center software has been recognized with not one, not two, but SEVEN prestigious badges by G2! 🏅 🏆 Here’s to achieving more together. Thank you for choosing Call Center Studio, where your success is our success!
Contact Islands’23 by CCAP – Gold Sponsor: Call Center Studio
Call Center Studio was a gold sponsor at the Contact Islands’23 event, organized by CCAP, from July 26th to July 28th. This event is a must-visit for anyone in the call center and customer experience industry. Our CEO, Cenk Soyak, was also a speaker in the Generative AI session.
Call Center Studio recognized by Source Forge as ‘Top Performer’ in Summer 2023!
🎉 Exciting News Alert! 🏆🌟 We are thrilled to announce that Call Center Studio has been recognized as a “Top Performer” by SourceForge! 🎖️ This prestigious award is a testament to our dedication to excellence and innovation in the call center industry. 📞 Thank you to all our amazing customers and team members for making […]
Contact Islands’22 by CCAP – Gold Sponsor: Call Center Studio
Contact Islands’22 by CCAP will be held on 19-21 October, and Call Center Studio will be there! As a gold sponsor of the event, we are excited to meet you there! If you want to learn more about the World’s first Google-powered cloud-native call center software, you can visit our stand at the event.
Black Friday Shoppers: Contact Centers Record 50 million+ Minutes of Calls
The 34th president of the United States, Dwight D. Eisenhower, once said, “there are no victories at discount prices.” It would be interesting to know that Black Friday shoppers beg to differ. According to Adobe Analytics data, Black Friday hit a new record, with consumers spending $9.0 billion, increasing 21.6% year over year. This made […]
Contact Center Voice and Chat Traffic During Covid-19
Call Center Studio analyzed 80million contact center voice and chat traffic from more than 500 companies As in many sectors during the pandemic, call center agents have continued to provide uninterrupted service by working from home with a devotion to delivering a seamless customer experience. In 2019, the global cloud-based contact center market was valued […]
Contact Centers: The Evolution of Contact Centers to Experience Centers
It is necessary to understand the evolution of call centers to appreciate modern-day contact centers that are still improving with technological advancements. Contact centers (traditionally known as Call centers) are an integral unit of a company as they influence the overall perception of how responsible/irresponsible a business is. An industry that doesn’t make its contact […]
Connecting to Google Cloud: your networking options explained
So, your organization recently decided to adopt Google Cloud. Now you just need to choose how you’re going to connect your applications to it… Public IP addresses, or VPN? Via an interconnect or through peering? Should you want to go the interconnect route, should it be direct or through a partner? Likewise, for peering, should […]
How is Security Provided in Cloud Systems?
Cloud systems provide instant access to data globally without storage on local devices, making them one of technology’s greatest blessings. However, with this convenience comes the ever-present question of security. Cloud systems are vital data centers that require both software and physical security to ensure data accessibility and protection. Let’s explore the details of cloud […]