Search
Close this search box.
Call Center Studio Primary Logo
Start Your Free Trial
Home | Success Stories | Elitcar – Case Study

Use Case

Global Communication

Industry

Transportation

Solution

WhatsApp Call

Elitcar Rental Enhances Global Reach with WhatsApp Call

Elitcar partnered with Call Center Studio to modernize customer communication by integrating WhatsApp Call into its omnichannel contact center. With one-touch calling, advanced IVR routing, and a unified agent desktop, customers can reach the right team instantly without roaming costs or app switching. Within weeks, WhatsApp Call handled nearly 20% of total call traffic, boosting operational efficiency and delivering a frictionless, globally accessible rental experience.

Download Document

WhatsApp Call

Handled nearly 20% of total call traffic

Omnichannel

Reachable in every channel

IVR

Smart Routing

Elitcar Rental’s implementation of the Call Center Studio WhatsApp Call solution represents a turning point for the Turkish car rental industry. The rigid structure of traditional call center models has merged with WhatsApp's global reach and Call Center Studio's cloud-based technological capabilities to become a modern communication bridge.

See other Success Stories

24x Better Sales Performance - Automotive

Discover Details

Outsourcing during COVID-19 - BPO

Discover Details

Cloud Migration & Salesforce Integration

Full Case Study
One Page
Call Center Studio is the right address for fast solutions and process integrations! Their unmatched support & consultation helped us get the latest technologies and strategies for a call center.
A man in a suit is posing in front of a building, representing the professionalism of contact center operations.

Decathlon

Customer Service Supervisor

Call Center Studio’s innovative and solution-oriented approach, technology, and experienced team are the basis of our successful projects. This adaptation & dynamism makes our work very comfortable.
A man in a suit and tie is posing for a photo at a contact center operation.

eBay

R&D Manager

Call Center Studio showed us what a true partnership means during the pandemic. Their proactive, friendly, and customer-oriented approach helped us navigate these unprecedented times.
Keywords: contact center operation Description: A man in glasses and a suit working in a contact center operation.

Webhelp

Account Director

These may interest you...

View All Post
Want To See It In Action?

Looking For More Information?

Browse our case studies

Discover

Talk to an Expert

Talk to an expert
Copyright © 2024 Call Center Studio