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Home | Success Stories | DHL – Case Study

Use Case

Operational Effciency

Industry

Logistics

Solution

The All in One

DHL eCommerce Streamlines Logistics CX with Call Center Studio

DHL eCommerce collaborated with Call Center Studio to transform large-scale customer operations across hundreds of branches. By centralizing call management, embedding secure softphone and CRM integrations, and enabling real-time analytics, DHL improved service levels while handling millions of call minutes each month. The result: faster response times, higher customer satisfaction, and a scalable, secure CX infrastructure fit for high-volume logistics.

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ACD

Automated Call Distribution

CRM

Easy Integration

Secure Communication

Protocols with Certifications

DHL eCommerce’s strategic partnership with Call Center Studio exemplifies the transformative impact of leveraging cutting-edge technology to meet and exceed customer service expectations in the logistics sector.

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Call Center Studio is the right address for fast solutions and process integrations! Their unmatched support & consultation helped us get the latest technologies and strategies for a call center.
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Decathlon

Customer Service Supervisor

Call Center Studio’s innovative and solution-oriented approach, technology, and experienced team are the basis of our successful projects. This adaptation & dynamism makes our work very comfortable.
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eBay

R&D Manager

Call Center Studio showed us what a true partnership means during the pandemic. Their proactive, friendly, and customer-oriented approach helped us navigate these unprecedented times.
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Webhelp

Account Director

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