- Why CCS
- Product
- SolutionsBY BUSINESS TYPESmall & Medium Business
Grow your business
EnterpriseUpgrade your CX
BPO/OutsourcingElevate your operation
BY ROLE - Resources
With every customer interaction, you have a chance to make an unforgettable impression. When your customers call your business,
how can you make their experience better?
With our powerful inbound call center features, you can help your customers when they need it. This is your secret weapon for offering customer service that will outshine your competition.
CallCenterStudio allows you to keep track of your agent’s performance, so you can keep the call center running smoothly and intervene when necessary.
Make A Multi-Channel Connection
This means that you can create a complete end-to-end customer journey, without the customer having to share the same information multiple times.
You’ll meet your customer’s needs by being there for them with
seamless customer service, no matter HOW they reach out to you.
Your customers want their voices to be heard and their problems resolved quickly and effortlessly. Our interactive voice response features allow you to respond to customer queries automatically, 24/7.
When your customers call in, they can choose options easily on their keyboards. No live agent required.
You choose what customers hear when they contact you! Create unique greetings, prompts, menus and more.
Convert text into vocal speech. This makes personalizing your IVR greetings easy, without any recording needed.
Built-in speech-to-text and text-to-speech features allow your customers to speak their responses with their voices
Need to customize your inbound and outbound call flow? You can do it easily with a dropdown menu.
Every agent can quickly see the context and previous touchpoints of a call. Save time and offer better service.
Customer Service Supervisor
R&D Manager
Account Director
Full Case Study
Cloud Migration & Salesforce Integration
Success Story
Major Home And Appliances
Success Story
Multinational Flower Delivery Portal
