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Home | Success Stories | Africa World Airlines – Case Study

Use Case

Multilingual Communication

Industry

Transportation

Solution

Omnichannel

Africa World Airlines Modernizes Support with Call Center Studio

Africa World Airlines partnered with Call Center Studio to launch a cloud-based help desk, unifying inbound and outbound communications. With smart IVR, multilingual routing, and web chat integration, AWA streamlined customer support across languages and time zones. Agents now manage all channels from a single interface, supported by data-driven tagging and scalable infrastructure—laying the groundwork for future digital growth.

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Multilingual IVR

Time-Based Routing

Agent Tagging

Case Categorization

Web Chat and ICR

Integration

With a modern help desk now in place, Africa World Airlines is well- positioned to grow its digital engagement and expand service offerings. The collaboration with Call Center Studio reflects a commitment to innovation, agility, and customer experience excellence.

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Call Center Studio is the right address for fast solutions and process integrations! Their unmatched support & consultation helped us get the latest technologies and strategies for a call center.
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Call Center Studio showed us what a true partnership means during the pandemic. Their proactive, friendly, and customer-oriented approach helped us navigate these unprecedented times.
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Account Director

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