Your customers are already chatting with you on WhatsApp… so why make them jump through hoops when they want to talk? Now, with WhatsApp’s new direct calling feature, they can connect with your business in one tap — no app switching, no phone numbers to save, just instant voice connection right where the conversation started.
The way customers connect with your business is about to change forever. With WhatsApp’s brand-new calling feature for Business accounts, your customers can now reach you directly from the chat window — no switching apps, no extra steps, just one tap and they’re talking to you.
With this new feature, inbound WhatsApp calls are now routed directly to your Call Center Studio platform for easy management. You can handle all your WhatsApp calls from a single screen, alongside your other chat and voice channels. It's possible to manage these calls with your existing IVR system or design new, dedicated flows specifically for WhatsApp. All completed calls are reflected in your existing call reports and agent metrics for seamless performance tracking.
Seamless connectivity means happier customers and faster resolutions. Greet WhatsApp callers with your existing IVR or create a dedicated call flow just for them.
Whether it’s sales inquiries, urgent support, or quick follow-ups, you’ll have complete control over how calls are handled.
Call Button in Chat: A sleek call icon appears right inside your WhatsApp conversation.
One-Tap Access: Customers can instantly speak to your team without leaving the app.
Full Platform Integration: All WhatsApp calls are routed, logged, and managed within your Call Center Studio workspace.
Customers love simplicity — and this update delivers exactly that. By removing friction and keeping all interactions in one place, you can ensure no conversation slips through the cracks. Every call, every chat, every channel… perfectly connected.
After creating your verified WhatsApp Business account, connect your number to Call Center Studio with guidance from our team. Next, activate the feature from your panel and configure your call flows. Share the number with your customers and start tracking performance in real-time from your dashboards.
Contact us for more detailed information and discover our multi-channel solutions!
Instant access: Instead of typing a message and waiting for a reply, customers can call you with just one tap.
More personal communication: Voice calls feel warmer and more reassuring compared to written messages.
Omnichannel management: You can integrate WhatsApp calls into your existing IVR flow or design dedicated flows.
No. It’s enough to enable the required settings on Facebook’s side and configure them through the AloTech interface.
Yes. The business must have at least a 1,000 “business-initiated” messaging limit. This criterion is checked by Facebook separately for each number.
Yes. A separate setup is required for each number.
Yes. It only covers calls initiated by the user (customer).
No. Currently, Meta only supports voice calls for WhatsApp Business numbers.
Yes. Your customers can initiate a call directly without starting a chat.
Yes. All calls will be reflected in existing call reports and agent metrics.
Since the usage will be very similar to the current call flow, a short training document will be enough for easy adaptation.
Yes. The WhatsApp calling feature can be disabled at any time from the platform.
