WhatsApp Business Integration For Call Centers

WhatsApp Integration For Business: Interact Better With Customers

New generation customers are looking for comfortable, reliable, and familiar platforms to reach their favorite brands. Whatsapp Integration for business enables Small & Medium or Enterprises to easily manage their messaging.

Text-based communication is increasingly being preferred over voice, whether with family, friends, or businesses.

Your agents can receive WhatsApp requests, answer calls, interact via webchats and social platforms from the same interface – enabling multiple operations.

With over 1.5 billion active users in 180 countries, Whatsapp Integration for Business offers enterprise solutions for effective customer engagement.

What are the advantages of Whatsapp Integration for Business?

You can record and report all messaging with WhatsApp Integration for Business, which offers many advantages to communicate securely with an end-to-end encryption network, enhancing interaction with your customers and enabling potential customers to reach you.

With WhatsApp Integration for Business, you can create a personalized customer-brand interaction from a single platform and manage customer communication, one of the most critical needs of a business.

Our solution allows you to utilize Interactive Chat Response in WhatsApp interactions to respond to your customers’ demands using self-service functions without a customer representative.

You can also interact with more than one customer simultaneously, see active chats, and quickly send information such as working hours to your customers, thanks to automatic answers, templates, and reporting capabilities.

Also, you can integrate web chat, WhatsApp Business, and your call center so that they all work together in an omnichannel process (all these services are free for Call Center Studio users).

To use Whatsapp Business integration, all you need to do is contact a Whatsapp Business Service Provider to apply for an approved account and share the API document delivered to you with Call Center Studio. That’s it! Our team will handle the rest.

Book a chat session to get started!

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