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Whatsapp Business Integration for contact center operations

WhatsApp Business Integration for Your Call Center Operations

New generation customers are looking for an easy, reliable, and familiar platform to reach brands.

Use Whatsapp Business integration to enable enterprise businesses to manage all their messaging with new generation customers more easily. With more than 1.5 billion active users in more than 180 countries, Whatsapp offers enterprise solutions for your business.

What can you do with Whatsapp in your call center?

With Whatsapp, Call centers can record and report all messaging, which offers many advantages to communicate securely with Whatsapp’s end-to-end encryption network, enhancing interaction with your customers, and enabling potential customers to reach you.

With Whatsapp integration, you can create a personalized customer/brand interaction and manage customer communication, one of the most important needs of your business, from a single platform.

With Whatsapp for call center, you can send a greeting, wait and closing messages to your customers, respond to your customers’ demands without a customer representative using self-service functions, interact with more than one customer at the same time, see active chats, send information such as working hours quickly to your customers, thanks to automatic answers and reporting capabilities.

In addition, you can integrate Webchat, WhatsApp Business, and your call center so that they all work together on an omnichannel platform. Moreover, all these services are free for Call Center Studio users!

To use Whatsapp Business for the call center, all you need to do is contact a Whatsapp Business Service Provider to apply for an approved account and share the API document delivered to you with Call Center Studio. That’s it!

Would you like to learn more? Feel free to book a quick chat session.

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I can give you a walkthrough of how to utilize ICR in WhatsApp Business to enrich customer interaction.