When integrated with Call Center Studio, WhatsApp Business makes you accessible to customers 24/7 and enables handling multiple chats across channels.
In this changing world, customers want to reach call centers via written channels. With Call Center Studio, you can use voice and written channels together in your call center and create solutions for your customers using different channels. Integrate WhatsApp Business (used by 1.5B+ users) to deliver services across channels. All you need to do to use WhatsApp Business Integration is to apply for a verified account and share the information with Call Center Studio!
With Call Center Studio WhatsApp Integration, you can create flows for incoming chats just like the voice response system (IVR) you have created for calls. With chat flow, you can route the incoming chats from your customers to your customer representative based on their competencies.
Route customers to the right teams—such as sales, support, or accounting—and provide information like shipment tracking and inventory 24/7 without connecting to agents.
Make it easier for customers to reach you, including outside office hours.
With Call Center Studio’s WhatsApp Business Integration, you can offer easy-to-access call center services to your customers and increase satisfaction.
Send automatic welcome and closing messages and address customers by their registered name and personalise the experience.
You can answer customer demands 24/7 without a customer representative with self-service. You can allow your customer to reach you easier and be accessible for them outside office hours.
With Call Center Studio’s WhatsApp Business integration, agents can handle multiple chats simultaneously, responding to customer needs faster.Offer voice service to one customer at a time or customer representatives in the chat channels can talk to multiple customers simultaneously using WhatsApp and handle their concerns or needs quickly and seemlessly.
Get back to customers faster and increase your customer experience, whilst also decreasing your operation workload with self-service solutions.
Your business just got even closer to your customers. With WhatsApp’s new feature for Business accounts, customers can now call you directly from the chat window—no app switching, no extra steps.
And the best part? At Call Center Studio, this capability is now fully integrated into our omnichannel platform. That means you can manage WhatsApp calls right alongside your chats, social messages, and voice channels—all in one place.
From personalized IVRs to dedicated WhatsApp call flows, you’re ready to greet every customer effortlessly and keep every conversation connected.
Chat records are stored securely in Call Center Studio. Instantly view message history and agent details and access past chat reports.
You can see the active chats with a live monitoring screen, create past chat performance reports and assess these chats.
You can also monitor your customer representative’s chat performance and provide feedback with Call Center Studio Quality Assessment Forms.
You can answer messages from all written channels on a single screen with Facebook, Web Chat and WhatsApp Business Integrations. With chat flows, you can route the chats based on customer representative competencies and channels and report all channels on their own. You can view statistics about written channels at the end of the reporting and measure efficiency.
