AI-powered cloud solutions to redefine customer experience for Philippine enterprises
Call Center Studio (CCS), a leading global provider of AI-powered cloud contact center solutions, announced its strategic partnership with Globe Business, the enterprise arm of Globe Telecom. This collaboration aims to bring next-generation, cloud-native customer experience solutions to the Philippine market—helping enterprises accelerate their digital transformation and redefine the future of customer engagement.
Through this partnership, Call Center Studio and Globe Business will empower Philippine enterprises—particularly those in the business process outsourcing (BPO) sector—with scalable, secure, and cost-efficient contact center technologies that leverage artificial intelligence and cloud innovation. The joint offering strengthens Globe’s enterprise portfolio while marking a key milestone in Call Center Studio’s global expansion across Southeast Asia.
“We are thrilled to partner with Globe, the Philippines’ telecommunications leader, to bring our next-generation contact center solutions to the Philippine market,” said Cenk Soyak, CEO of Call Center Studio. “Globe’s extensive network infrastructure, combined with its deep market expertise and commitment to digital transformation, makes them the ideal partner to introduce our AI-powered platform to Philippine enterprises. Together, we are enabling organizations to deliver truly modern, omnichannel, and intelligent customer experiences.”
“Our collaboration with Call Center Studio will allow us to offer our small and medium enterprise customers advanced, AI-powered contact center solutions that are specifically designed for the unique requirements of the Philippine market,” said KD Dizon, VP and Head of Globe Business. “This partnership aligns with our mission to empower a digitally transformed Philippines by providing world-class technology backed by our local network infrastructure and support.”
Built on a fourth-generation microservices architecture, Call Center Studio’s platform offers flexibility, reliability, and advanced AI integrations powered by Google Cloud. The solutions are designed to meet the needs of large-scale enterprise operations while maintaining seamless integration with Globe Business’s connectivity and cybersecurity offerings. Key benefits include:
-
- 99.99% uptime with zero installation requirements and full web-based access
- True omnichannel experience, unifying multiple communication channels on a single platform
- AI-driven analytics and automation, leveraging Google Cloud services for superior performance
- Flexible pay-as-you-use pricing, ensuring transparency and scalability
- 24/7 local support, powered by Globe Business’s trusted service team
“This partnership is a powerful step forward for enterprises in the Philippines,” added Soyak. “Together with Globe Business, we’re not just introducing technology—we’re redefining how businesses connect with their customers in the digital age.”
With this collaboration, Call Center Studio continues to expand its global footprint, enabling contact centers across the world to deliver exceptional service experiences through its secure, AI-driven cloud solutions.
