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Technology Companies Preferring Call Center Studio

Thanks to Call Center Studio's technology infrastructure, you can implement the most suitable call center solution for you.

You can produce faster solutions and improve the customer experience with IVR, ACD, TTS, SR and Bot. You can increase call center efficiency by using quality and survey tools. Call Center Studio uses WebRTC and VoIP technologies. Thanks to its flexible APIs, it allows integration with other tools you use.

CRM Integration

In addition to existing CRM integrations, Call Center Studio also offers you the flexibility to integrate with your own CRM infrastructure. With CRM integrations, you can use contact and call management, transfer of Call Center Studio reports to your CRM system, one-touch dialing, opening contact cards for calls. In addition, it offers the opportunity to automate many of your processes with ready-made APIs.

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Incoming
Call Management

You can use many features such as customized IVR for incoming call management, queue-based routing, text-to-speech, automatic call distribution, forwarding to the preferred representative, VIP customer service in Call Center Studio. In this way, you can increase the loyalty of your customers to your company and your service quality.

IVR2

Outgoing Call Management
And Dialer

With Predictive and IVR Dialer features, you can automatically make campaign, sales, collection and survey calls and increase your productivity. With Call Center Studio, which can be integrated with CRM systems, you can view customer information before the call and update the information after the call.

Online Payment With
Virtual POS

Thanks to the Iyzico integration provided by Call Center Studio, you can offer your customers the opportunity to pay quickly and securely. With the virtual pos, the privilege of paying over the phone not only accelerates the sales processes, but also increases your reliability. In particular, you can benefit from these benefits of our call center cloud technology in order to speed up the sales processes and demonstrate your competence.

Virtual Pos
Multichannel

Written Communication
Channels

With Call Center Studio Web Chat, Whatsapp Chat, Telegram Chat and Facebook Chat, you can make it easier for your customers to reach you through written channels. You can use interactive chat distribution and chat routing menus in chat. In addition, your customer representatives can meet more than one chat at the same time and allow you to produce quick solutions for your customers.

You can access the details of all chats made by customer representatives from the chat reports screen on the platform.

To Manage All Your Customers With
Engagement From Her Call Center Studio

Call Recording

Listening to phone calls, identify coaching opportunities.

Multi-Channel Communication

To meet the demands of your customers over all communication channels in one screen and view your reports in all channels in a continuous manner.

A High Service Level

Redundant and scalable infrastructure to reach a high level of Service.

WhatsApp Business Integration

More than 1.5 billion active users in more than 180 countries with WhatsApp feature WhatsApp enterprise solutions for business offering with the integration of your business, your customers get the channels they want.

IVR Dialer

Satisfaction surveys,informational announcements, and efficient customer searches for your campaigns without a representative.

Performance Management

Keep track of the performance of field sales teams

Scalability

Special occasions, seasonal, such as support outsourcing needs-sourced software to manage their billing and customer representative Call Center Studio with flexibility to increase or decrease.

VIP customer hotline

Manage your customers with VIP code or a phone number or segmentasyion with the web service.

Multi-Location Management

Gather your operations at different locations under one roof. For each define separate numbers on one screen, you can edit scenarios.

FCT Cloud

Use it as your software call center integrated with GSM lines.

Opportunity Tracking

Analyze the data on the phone is engaged in sales operations

Advanced Analytics

Customized reports, dashboard and wallboard call centre development at all points identify your options.

Call Center Studio Success Stories

Full Case Study

Cloud Migration & Salesforce Integration

One Color White SVG Call Center Studio

eBay Subsidiary - Cloud Migration & Salesforce Integration

The call center outsourcing industry is a challenging and volatile one. BPO companies operating in such a context need a call center solution that fits their unique needs & demands.

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Success Story

Regional Leader In The E-Commerce Industry

One Color White SVG Call Center Studio

Regional Leader In The
E-Commerce Industry

A leader in e-commerce industry was challenged to manage their traffic during Black Friday. Despite expanding their call center team, they were stuggling to handle all the customer inquiries due to sudden increase in shoping volume.

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