Black Friday Shoppers: Contact Centers Record 50 million+ Minutes of Calls
The 34th president of the United States, Dwight D. Eisenhower, once said, “there are no victories at discount prices.” It would be interesting to know that Black Friday shoppers beg to differ. According to Adobe Analytics data, Black Friday hit a new record, with consumers spending $9.0 billion, increasing 21.6% year over year. This made […]