Beyond the Ring: Using Call Tracker Data to Personalize the IVR Experience
We’ve all had that moment where we’re stuck in “IVR Jail”. It’s frustrating. It’s slow. And honestly, it makes people want to switch to a competitor before they even get a chance to talk to a human. But : 👉 What if your IVR actually knew who was calling? 👉 What if it acted like […]