5 Ways an Agent Assist Solution Reduces Burnout and AHT Simultaneously
Modern contact center managers are often caught in a perpetual tug-of-war between two critical objectives: operational efficiency and employee well-being. Historically, these two goals have been at odds. To lower the Average Handle Time (AHT), agents were pushed to work faster, often at the expense of their mental health. However, the advent of the agent-assist […]