7 Must-Have Features in Call Center Software for 2026
As we move into 2026, the “standard” features of yesteryear, like basic IVRs and simple call queuing, are no longer enough to satisfy consumers. Today’s customers, led by tech-savvy generations like Gen Z, expect instant, personalized, and proactive interactions across every conceivable channel. For contact center managers, the challenge is twofold: meeting these soaring customer […]