Category: Contact Center Technology

Dialogflow Voicebot: The Ultimate Power Couple

Businesses and brands want to provide customers with a seamless, engaging experience in the most cost-efficient and timely way possible. So they increasingly turn to

How Does Cloud Call Center Software Work?

What makes cloud call center software important? Today, one of the most important success metrics of a brand is its customer satisfaction rate—regardless of its

Open API and Your Call Center Operations

Open API powers most software use in our daily lives and often offers the convenience of integrating multiple software programs. APIs determine how different software

Maximising Your Contact Center Chatbot Experience

A great Contact Center Chatbot experience helps streamline B2C interaction and enhance efficiency in resolving customer requests, improving customer experience, and minimizing operational costs. According