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Category: Contact Center Technology

Customer Experience

What is Unified Customer Experience?

Providing exceptional customer experience is a critical differentiator to stand out in today’s fast-paced marketplace. Unified Customer Experience (UCX) is a comprehensive strategy that can

Speech Recognition

Speech Recognition vs Speech Analytics

Technological improvement and innovation have led to the development of the classic contact call center into an omnichannel call center. The progress has occurred because

UCaaS vs VoIP

UCaaS vs VoIP: What Is the Difference?

Two popular options that you can use to improve your communication systems are UCaaS and VoIP. While both of these technologies involve using the internet