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Category: Contact Center Technology

What is the Blended Universal Queue System?

What is the Blended Universal Queue System?

The Blended Universal Queue System, or BUQS for short, is a pretty impressive piece of technology. It changes how customer service reps handle customer issues

Customer Effort Score: What is a CES?

Customer Effort Score: What is a CES?

The level of customer satisfaction can be improved through the cloud call center. Customer satisfaction can be evaluated using the Customer Effort Score (CES). This

Omnichannel Vs Multichannel Contact Center

Omnichannel Vs Multichannel Contact Center

In the business world, customers’ expectations are revolving. The customer’s main wish is efficient communication with businesses through various channels. Platforms such as Call Center