Contact Center Abbreviations: Contact Center Acronyms for Newbies
Congratulations on your first call center agent job! We bet you’re excited to help people and are ready to start training. However, when your trainer uses acronyms like ACW, AHT, BPO, ASA, and ASR, you may start to feel a bit lost. Who knew call centers had so many acronyms? No need to worry; we […]