20 Easy Call Center Sales Tips to Increase Sales
A call center’s sales operation is essential for ROI and has lots of details that need attention. That’s why we gathered 20 easy-to-apply yet effective
16 May 2022
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A call center’s sales operation is essential for ROI and has lots of details that need attention. That’s why we gathered 20 easy-to-apply yet effective
Contact centers enable retail businesses to give the most efficient customer support. This customer support helps increase customer retention regardless of the business or customer’s
There are many reasons why call centers are perceived as cost centers—heavy deployments, resources, maintenance, staffing, and the list goes on… Not for long. We
Today, ensuring employee engagement is crucial in a contact center! A stilted agent floundering to do the bare minimum for a customer implies an unreliable
How do you become an award-winning contact center loved by your customers and agents? In this article, we break down how our clients achieved this
It goes without saying that agents are the backbone of every contact center operation—driving more sales, meeting customer expectations, increasing customer satisfaction and loyalty, and,
This article is a guide to help all the call center operation managers and team leaders out there suffering from high contact center turnover rates.
Black Friday, Cyber Monday, Christmas, and New Year… Your customers marked these events in their calendars, weeks or even months ago. And now, it’s only
Analyzing call center data is one of the keys to operational success. Why? It gives you insight into so many valuable aspects, from how to
How do you measure your call center KPIs? What are the call center metrics you constantly monitor? Are there call center metrics industry standards you