How We Help
Retail Businesses Thrive

A successful retail business must always focus on the customer. That includes improving the customer experience with a well-equipped call center.

We help your customers to reach you, 24/7, via phone as well as chat, email, WhatsApp and more.

Call Center Studio Success Stories

Full Case Study

Cloud Migration & Salesforce Integration

eBay Subsidiary - Cloud Migration & Salesforce Integration

The call center outsourcing industry is a challenging and volatile one. BPO companies operating in such a context need a call center solution that fits their unique needs & demands.

Success Story

Regional Leader In The E-Commerce Industry

Regional Leader In The
E-Commerce Industry

A leader in e-commerce industry was challenged to manage their traffic during Black Friday. Despite expanding their call center team, they were stuggling to handle all the customer inquiries due to sudden increase in shoping volume.

Set Up Effective
IVR Campaigns

Set up announcements, satisfaction surveys and more for your customers. Thanks to IVR technology, they operate 24/7 even without an agent.

Ready To See How Call Center Studio
Can Elevate Your Call Center?

Integrate With Your CRM

Maximize your customer management with CRM integration. Agents see information about customers during the call. View interaction history, save notes and close leads faster.

Accept Virtual POS
Payments

Your customers can make fast and secure payments while on the phone to an agent. Manage and view all payments from one portal.

Inquire About
Cargo Status

With Text-to-Speech, customers can receive quick information about the status of their cargo. Or, contact the webchat or WhatsApp channels for instant updates.

Multi-Location Management

Include operations in any country on the platform.
Provide services at any desired location and make outsourcing easy.

To Manage All Your Customers With
Engagement From Her Call Center Studio

Audio Analysis
Use artificial intelligence to improve your customer satisfaction scores. Our AI tools allow you to analyze the words used by your customers and understand how they are feeling.
Business Intelligence
Smart reporting tools allow you to keep a close eye on your business. See opportunities for growth and improvement.
Opportunity Tracking
Agents can use the built-in sales lead tracking feature to tag potential opportunities. Follow-up with hot leads or sort into categories.
Cloud FCT
With Fixed-Cellular-Terminal technology, you can use many phone numbers when calling your customers. This powerful software increases your pickup rates, without any bulky machines.
The Internet of Things
Connect with multiple third-party apps and platforms, to create a one-contact support experience for your customers.
Manage Your Agents
Your agents connect with potential customers. Analyze the conversations to see opportunities for sales.

Ready to give it a try?

Discover Our Articles

News & Articles

Check out these helpful blog posts

Cloud contact center solution

Is your Cloud Contact Center Solution A Cloud Native?

If you had to answer the question concerning your cloud contact center solution, would you say it is cloud-born, cloud-enabled, or unsure? You could ask, does it matter if a contact center is cloud-born? What difference does it make?  I’ll

Contact Center Features for call center operations

Basic Contact Center Features Every Provider Should Have

So, you have probably read many articles about cloud contact center features and watched numerous reviews on why you should switch from on-premise to cloud-based contact centers. One thing remains a doubt in your mind; how do I identify just