Is your Cloud Contact Center Solution A Cloud Native? If you had to answer the question concerning your cloud contact center solution, would you say it is cloud-born, cloud-enabled, or unsure? You could ask, does it matter if a contact center is cloud-born? What difference does it make? I’ll 21 September 2020
Migrate Your Contact Center To A Complete Cloud-Based Solution in 10 minutes To migrate your contact center to a complete cloud-based solution is a lot easier than you think. There are only a few simple steps to take – even if your contact center has a lot of agents. In this post, 25 June 2020
Basic Contact Center Features Every Provider Should Have So, you have probably read many articles about cloud contact center features and watched numerous reviews on why you should switch from on-premise to cloud-based contact centers. One thing remains a doubt in your mind; how do I identify just 5 June 2020