The call center outsourcing industry is a challenging and volatile one. BPO companies operating in such a context need a call center solution that fits their unique needs & demands.
A leader in e-commerce industry was challenged to manage their traffic during Black Friday. Despite expanding their call center team, they were stuggling to handle all the customer inquiries due to sudden increase in shoping volume.
Maximize your customer management with CRM integration. Agents see information about customers during the call. View interaction history, save notes and close leads faster.
With Text-to-Speech, customers can receive quick information about the status of their cargo. Or, contact the webchat or WhatsApp channels for instant updates.
To Manage All Your Customers With Engagement From Her Call Center Studio
Audio Analysis
Use artificial intelligence to improve your customer satisfaction scores. Our AI tools allow you to analyze the words used by your customers and understand how they are feeling.
Business Intelligence
Smart reporting tools allow you to keep a close eye on your business. See opportunities for growth and improvement.
Opportunity Tracking
Agents can use the built-in sales lead tracking feature to tag potential opportunities. Follow-up with hot leads or sort into categories.
Cloud FCT
With Fixed-Cellular-Terminal technology, you can use many phone numbers when calling your customers. This powerful software increases your pickup rates, without any bulky machines.
The Internet of Things
Connect with multiple third-party apps and platforms, to create a one-contact support experience for your customers.
Manage Your Agents
Your agents connect with potential customers. Analyze the conversations to see opportunities for sales.
