The AI-powered contact center platform that transforms every customer interaction into actionable intelligence. Built on Google Cloud. Trusted by 700+ companies worldwide.
Trusted by leading BPOs and enterprises worldwide
Not generic AI bolted on as an afterthought. Purpose-built AI modules designed specifically for the contact center industry.
100% call analysis
AI agent scoring
Real-time accent transform
Multilingual automation
Inbound & outbound calls
Real-time dashboards
AI-powered call routing
Intelligent outbound
AI security layer
AI scheduling
Real-time suggestions
WebRTC peer-to-peer
Before AI, quality teams could only listen to 2-3% of calls. CX Insights uses Google Cloud's speech-to-text and LLM technology to analyze every single call automatically.
Automatically classify every call as positive, neutral, or negative with AI-powered sentiment detection.
AI creates and assigns categories — agents no longer need to manually select call dispositions.
Know instantly which customer issues were resolved and which need follow-up.
Before picking up, agents see AI analysis of the customer's last interaction.
Since 2012, Call Center Studio has been built natively on Google Cloud Platform, leveraging 40+ services. This isn't a migration — it's our DNA.
Google Cloud Services
Uptime SLA
Cloud Native
Certified
Active Seats
Countries
Global Clients
AI Modules
Get a free 1-month proof of concept. See how AI can analyze 100% of your calls and transform your operations.
