When integrated with Call Center Studio, Facebook Messenger lets you handle customer requests on a single platform. Our Facebook Integration also provides advanced chat menus and past chat reports.
With increasing social media use, customers frequently demand access to operations via written channels. Facebook is one of the most commonly preferred social media platforms. With Call Center Studio and Facebook integration, answer messages sent to your business page on a single platform. All you need to do to use Facebook Integration is to share the page access authorization from Facebook Developer with Call Center Studio! With this integration, you can offer services to your customers via Facebook and increase customer trust and experience.
With Call Center Studio Facebook Integration, create flows for incoming chats just like when you create a voice response system (IVR).
With chat flows, you can route incoming chats to the right representative based on their skills and increase operational efficiency.
Help customers reach services faster and offer support outside office hours using AI and integrations.
Offer easy-to-access call center services to your customers and increase satisfaction with Call Center Studio's Facebook Integration.
Send automatic welcome and closing messages to customers, personalize them with the customer’s name, and handle demands 24/7 with self-service.
In short, empower customers so they can reach you easily and whenever they need to.
With Call Center Studio’s Facebook Messenger integration, agents can chat with multiple customers simultaneously, while voice agents serve customers one at a time, depending on their needs.
Customer representatives in chat channels can service multiple customers simultaneously and many customers do not want to engage using voice, whet simply want a quick chat.
This lets you respond to customer requests faster and improve your end customer experience while saving you agent time and money.
Chat records are securely stored in Call Center Studio. Instantly view messages and agent details and access past chat reports.
You can see active chats with a live monitoring screen, create past chat performance reports and assess these chats instantly.
Monitor your customer representative’s chat performance and provide feedback with Call Center Studio Quality Assessment Forms.
You can answer messages from all written channels on a single screen with Facebook, Web Chat and WhatsApp Business Integrations.
With chat flows, route chats by agent skills and channels and generate individual channel reports.
You can view statistics relating to written channels using reporting which measures efficiency and helps you to drive performance
