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Best Practices for Writing an Effective and Professional IVR Script

Best Practices for Writing an Effective and Professional IVR Script

Think of your IVR script like a movie script. So every word, tone, and pause will set the stage for your caller’s experience.  Besides, as a contact center your audience doesn’t have popcorn and they have limited patience. That is why your interactive voice response system (IVR) has to greet customers naturally, routes calls efficiently, […]