Reducing Call Abandonment Rates with AI-Powered IVR
“Ending is better than mending.” — Brave New World, Aldous Huxley We know Huxley is not saying that in a positive sense, but for traditional call centers, it is true. They no longer keep up, so they need to end their working style because: long hold times, poor routing, and repetitive menus frustrate their callers, […]